Unable to install iCloud.com on my Windows 10 PC

I've been unable (after multiple attempts) to install iCloud.com on my Windows 10 PC, 64-bit, 2 GB Ram, 500 GB HD w/250 GB free.  I downloaded the iCloud *.exe install program and Ran it.  Part way through the install process, an error box appears saying, "There is a problem with this Windows Installer package.  A program required for this install to complete could not be run.  Contact your support personnel or package vendor."  I've tried a half dozen tips to try to get it to work, including running System File Checker (SFC) scan from the command prompt (no errors found) AND downloading and running the Windows 10 Visual C++ Redistributable Packages,(https://www.microsoft.com/en-us/download/details.aspx?id=40784), and running it.  Then, I attempted to run the iCloud install again.  It failed the same way each time.  I'm trying to get access to our photos on iCloud so we can have a copy on a portable HD.  This has really been frustrating.  Please help me.  Marge in ABQ, NM.

Troubleshoot iTunes and iCloud installation

Start by uninstalling all Apple Software; this includes iCloud itself, iTunes, Apple Support software etc. I recommend using Revouninstaller to thoroughly remove all Apple Software. Also make sure you uninstall the Apple Software Updater too. Try installing iCloud and iTunes again.

Source: http://www.groovypost.com/howto/questions-issues-and-answers-windows-10-anniversary-update/

Windows Insider MVP
MVP-Windows and Devices for IT

30 people found this reply helpful


Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.


Question Info

Last updated July 21, 2020 Views 24,701 Applies to: