The Windows 10 upgrade appears to hang

What should I do if my Windows 10 upgrade stops making progress at a specific percentage, either at a black screen with a blue circle or in Windows Update, or at the message, “It's taking a bit longer than usual to set up your device, but it should be ready soon”?
 

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Last updated September 19, 2019 Views 218,575 Applies to:
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Answer

Some PCs may need a long time to download Windows 10, depending on the quality of the internet connection, the amount of data to move and the computer’s speed.  In some cases, it may take as long as 24 hours, so please be patient.  If your hard drive is still flashing, there’s a good chance it is still making progress.

 

There are a few points in particular where the progress bar may slow down significantly enough that you may believe that progress has stopped:

  • At the black screen with a blue circle at the 30-39% range, while Windows is downloading all dynamic updates for Windows 10

  • Again at 96%, when Windows is busy backing up your data

  • And at the message “It's taking a bit longer than usual to set up your device, but it should be ready soon”

If the upgrade seems sluggish, try disconnecting any USB devices and extended display cables that may be connected.  This has been seen to speed up the download process significantly.

 

Please contact support or start a new thread if it’s taking longer than 24 hours on the same screen or percentage.  When you do, make note of the CPU’s make and model, the country you are located in, what screen you are stuck on and the percentage shown.  The agent may ask if they can collect the setup logs to investigate the issue.


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