Several nights ago, Windows 10 updated my computer (we have no way of saying yes or no) for "security" issues and at the same time, installed IE 11 and Edge. Since this upgrade, my computer has been useful for nothing other then a Paperweight.
I called Microsoft yesterday (5/9/17, starting this journey at about 5:00 pm or so) and spoke with a young man named Carlo, who was very nice and connected to my computer and reinstalled Windows 10 (I guess the version before the Upgrade). I did receive a case number. I was on the phone with him for an hour and 20 minutes, until he said it would take a while and he was watching the progress from his computer and he would call me back when the reinstall was completed. He did call me back after about another hour when the computer started installing updates. This took almost 2 hours and when the computer restarted itself, Carlo lost his connection. He called and said he would call back shortly, giving the computer time for the updates to finish. The updates finished at about 10:15 pm, but Carlo did not call back. I tried calling Microsoft again and was connected with the RUDEST young lady, whose name was IRIS. She connected to my computer, took control and after 20 minutes I asked if she were still there...no answer. I typed in the message box, Are you still there? Again, no answer. I finally stated Are you still there? again, and again no answer. We were still connected via phone and remotely. After 5 hours messing around with my computer and dealing with Microsoft and still not having my computer fixed, nor was I able to disconnected from the remote connection. My background is still black and is running VERY slowly. I finally hung up and went to bed as I get up at 5:30 am in the morning.
I just received a phone call from 425-635-2970 (1:24PM) which was the last number Carlo called me from and they hung up as soon as I answered. When I get home I will still have a computer that is useless after spending my entire evening last night trying to get it repaired. I can't afford to spend another 5 hours on the phone with these inept people trying to get this situation straightened out, especially when these people do not speak English well at all and get ruder as the night goes on! I spent more time having them repeat themselves and getting smart mouth, short answers.
How can I get my computer fixed once and for all without making a career out of it?! I am VERY disappointed and, to be honest, very **** off!