hololens settings app not working

My HoloLens settings app is not working. When I click on the settings app it gives me the settings window but it does not start up. It just sits there on the blue backround with white gear image. I click on the window it attempts to load then does nothing. It also gives me an icon of two Z's above a quarter moon.

Microsoft edge isn't working properly either. Brings up the window and I can type a website site in but while typing or after hitting enter is just goes to the blue backround image.

It seams that most of the apps work. It's still connected to the internet and I can still access and download from the Windows Store. It also still links to the HoloLens app on my computer.

Unfortunately I can't get the update version info cause the settings is not working. I recently updated yesterday November 4 2018 so it'll be that version.

The problem started after I updated.

I've restarted it and shut it down then turned back on. it still does it.

I did not use or update my HoloLens for about half a year so that could of caused the issue.

 

My main problem is I don't have the ability to update when a fix comes available.

 

Hi, Jpawhees1,

1). Run System File Checker and Dism scans
https://answers.microsoft.com/en-us/windows/for...

Run SFC first then Dism then SFC again.
Reboot

Try the apps is scans revealed all was well

If they do not work go to Step 2

2) Reregister Windows Store apps
Right click on Start > Select PowerShell (Admin)
Copy/Paste the following command into the window and press Enter.
Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Once command finishes executing, reboot and retry the apps.

If still having issues, go t Step 3

3) Start > Settings > Apps
Scroll down to Microsoft Edge (which takes the longest time to load) > Select
Select Advanced Options
Select > Repair
If that does not alleviate the issue, go back and click on Reset in Advanced options.

HoloLens may be Restarted, Reset or Recovered by following these steps.
https://support.microsoft.com/en-us/help/13452/...

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Last updated April 4, 2024 Views 677 Applies to: