Ask a new question

Ransomware destroyed computer

My computer was infected with ransomware.   I rebooted  the computer and it now appears that the entire drive and OS are inaccessible.   I have another copy of Windows and tried booting with the Windows 10 USB, and it cannot repair or recover the instance I had on the disk.   I think my only option is to format the disk and reinstall an OS.   I recently upgrade the infect computer to Win10 Pro.

Is there are way to get the Win10 Pro key that I recently purchased?

thank you

Hi jp1jp2jp3

Yes, honestly, after a Ransomware attack, the best option is always a clean install of Windows 10

Once you install Windows 10, if you have any difficulty activating Windows 10 Pro, you should contact Microsoft Support and ask them to help you re-activate your Windows 10 Pro, they can see into your account and the Windows Pro upgrade and can help you with that . .

Call/Chat/Schedule a Call
https://partner.support.services.microsoft.com/...

Or choose a local Phone Number:
https://support.microsoft.com/en-us/help/13948/...
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi jp1,
I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

With Windows 10 you get a digital license where your activation information is stored on MS servers. As soon as you do a clean install, Windows would automatically activate when it connects to the Internet, for the first time-provided you install the same version as was installed before. If you are asked for a key, skip it.

High chances that it might install Windows 10 Home if it came preinstalled. If so, you would have to configure the ISO file:

https://www.yourwindowsguide.com/2018/06/force-...

Content on the above blog is written by a Microsoft MVP so it is safe. However, do watch out for the ads.
Sumit

Always include PC Specs, Make and Model of the device. Ensure all the latest quality updates have been installed. It may take multiple replies to reach a satisfactory answer.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hello, I am an independent consultant willing to help.

If you need to find your product key I suggest you go to the following microsoft links:

Find key: https://support.microsoft.com/en-us/help/10749

Regarding its publication, I think you may also be interested:

https://support.microsoft.com/en-us/help/20530/...

https://support.microsoft.com/en-us/help/12440

I hope this information has been useful, inform me of your progress.

Best regards,
Cristhian
Cristhian Escobar Lopez

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated August 3, 2019 Views 114 Applies to: