lost product key

Hi Jacob -

I'm Jerico T., one of the Independent Advisor and a fellow Windows 10 user like you. I understand that you're having some issues right now and I apologize for the inconvenience this may have caused you. Let us sort things out.

Where did you purchase the product key? Is your product key used before on your computer? If so, you can try to check if the key is associated with your Microsoft account.

If your product key is associated with your Microsoft account before then you can use your email to activate your windows thru Digital License. A digital license (called a digital entitlement in Windows 10, Version 1511) is a method of activation in Windows 10 that doesn't require you to enter a product key.

Please follow the steps below in activating your machine using digital license.

https://support.microsoft.com/en-us/help/12440/....

Hope this help. Have a good day.

Thank you.
Jerico T.
Independent Advisor

Hi Jacob -

I'm Jerico T., one of the Independent Advisor and a fellow Windows 10 user like you. I understand that you're having some issues right now and I apologize for the inconvenience this may have caused you. Let us sort things out.

Where did you purchase the product key? Is your product key used before on your computer? If so, you can try to check if the key is associated with your Microsoft account.

If your product key is associated with your Microsoft account before then you can use your email to activate your windows thru Digital License. A digital license (called a digital entitlement in Windows 10, Version 1511) is a method of activation in Windows 10 that doesn't require you to enter a product key.

Please follow the steps below in activating your machine using digital license.

https://support.microsoft.com/en-us/help/12440/....

Hope this help. Have a good day.

Thank you.
Jerico T.
Independent Advisor

i got my Key from Amazon.com it was my first time with windows on the computer, it was the first build for a pc ive done, everything was bought new.

Hi Jacob -

Thanks for the reply and apologies on the delayed on mine.

If you purchase the product key to Amazon.com then you should be presented with a receipt sent on your email before. The email should contain the product details or order. Did you try checking with amazon if they can check and recover the key for you?

If the key was used before then we might be able to recover it using the Microsoft account where your key is associated. If the key was never used then possibility is slim in recovering the key since it is never been used.

Hope this help. Have a good day.

Thank you.
Jerico T.
Independent Advisor