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I have a activation key but it don't work. Error 0x80041023

I had to format my computer, I did it by resetting with the windows configuration. When the windows was being installed didn't asked nothing, there was no place to insert the activation key, it was all automatic. Now, after the installation I need to active the product key, and the key I have, that I was using before formatting don't works, the error: "the product key you entered didn't work. Check the product key and try again, or enter a different one. (0x80041023)"

I have been searching for solution, but nothing works

I literally have an activation key but I can't use it, that my problem.

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Hi! Victor

I'm James, An Independent Advisor, and I will help you with this issue

Try to force Windows 10 to activate, follow the steps below:

1. Open the Start Menu and search for Command Prompt (Run as Admin).

2. Type the command

slmgr.vbs –rearm

3. Press Enter, wait a few minutes and reboot your PC.

4. Check if the issue persist.

In case these solutions didn't work, you can try to activate your Windows using the Chat Support, follow the steps below

1. Press Windows key + R to Open the Run dialog box.

2. Type slui and press Enter

3. This action will launch the activation wizard. Select your country or region and click Next.

Note: At the Installation ID screen, you will be prompted to call the number listed on the screen. If you have an active Internet connection, you can use the new chat option.

a. Click the Start button and head to All Apps > Contact Support.

b. Click Services & Apps then click Windows.

c. Click Setting up then click Chat online with a Microsoft Answer Tech.

d. Follow the on screen steps

Note: You need to provide the Installation ID generated earlier in the activation wizard.

You can learn the article below about Get help with Windows activation errors, this will help you with your issue:

https://support.microsoft.com/article/09d8fb64-...

I suggest you to take a look at this article that will help you with your issue:

Reactivating Windows 10 after a hardware change

https://support.microsoft.com/article/2c0e962a-...

If you need more help with this issue, just let me know and I will help you.

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What is the history of the licence on this computer. Has it always been Windows 10 or was it part of the free upgrade from Windows 7 or 8 to Windows 10.

How did you get the licence key did you buy it retail as a sealed product.

Is it the licence for Windows 10 Home or Windows 10 Pro.

When you clean install or reset Windows 10 on the same hardware a licence key is not normally required as the device is registered on Microsoft activation servers and activation is automatic once connected to the internet.

Please open PowerShell (Admin) and enter slmgr /dlv press return and post a screenshot of the result.

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It was from upgrade to upgrade. 

I believe it was pro, but no certain

No, didn't asked, for any activation key. I just: reset this pc > removing everything > install windows from local drive

When I saw the Activation status was: Windows is not activated. I tried to change the product key for the one I was using before formatting, but

didn't worked


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I Tried the first solution, didn't worked

I already tried to do the second and contact support, as result I'm here

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Try entering the license manually again, follow the steps below:

1. Open the Start Menu and search for Command Prompt (Run as administrator)

2. Enter the following command:

wmic path SoftwareLicensingService get OA3xOriginalProductKey

Copy the product key then enter it on your Activation Settings, follow the steps below:

1. Open the Start Menu and search for Settings.

2. Select Open Activation in Settings.

3. Click Change product key to enter a Windows 10 product key.

4. Enter your key, and the product will be activated.

I will be here to help you, have a great day!

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Ok, that's strange. there is no product key showing by using the command

And that was the first thing I tried to do with the key I have

EDIT: I found other way to discover the product key on this site: https://www.howtogeek.com/. Even with this key it continues with the same error

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If you installed Windows 10 Pro on a system that had Windows Home, then it wouldn't work. If this is the case, to correct the error, first install Windows 10 Home and then upgrade using Windows Store to Windows Pro.

Did you change your hardware before reinstalling Windows?

Try using the command prompt to activate your Windows, follow the steps below:

1. Open the Start Menu and search for Command Prompt. (Run as administrator)

2. Enter the following command:

slmgr /ipk “Windows Key”

slmgr /ato

Note: In the command replace the “Windows Key” with your own license key.

3. Restart and check if the issue persists.

I will be here to help you find a solution to your problem, have a great day!

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I'm sorry, but I already did it. Nothing is helping me, my key don't work anymore and I can't make it work

And my system was windows 10 pro before formatting, almost sure

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In this case, the best option is to contact Microsoft Support and ask them to help you reactivate your Windows 10, you can contact them with the links below:

Call or chat:

https://support.microsoft.com/contactus

Call a local support phone number:

https://support.microsoft.com/help/4051701

Have a great day and a happy December!

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The phones numbers for my country aren't even working... But thanks for the help anyway

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Last updated May 15, 2024 Views 12,860 Applies to: