HELP. WRONG PRODUCT bought online.

Hi YOLANDALOPEZ3, i hope you're doing good today.

Please take a look at this article and let me know if it helps.

https://support.microsoft.com/en-us/help/10558/...

Answer these questions please?

Which edition of Windows 10 did you buy, Home or Pro?

Which edition of Windows 10 is currently installed on the computer, Home or Pro?

If the computer is originally licensed for Windows 10 Home, but it has Pro installed, you will need to perform a clean install.

See steps to downgrade to Home below:

If you want a refund:

Cancel an order or pre-order from Microsoft Store
https://support.microsoft.com/en-us/help/400064...

For customers located in the United States and Puerto Rico

Microsoft Store Sales and Customer Support:

1-877-696-7786

Other regions:
http://www.microsoftstore.com/store/msusa/en_US...

Downgrade to Windows 10 Home:

When you upgraded from a previous version of Windows or receive a new computer preinstalled with Windows 10, what happened is the hardware (your PC) will get a digital entitlement, where a unique signature of the computer will be stored on Microsoft Activation Servers. The Windows 7 or Windows 8 genuine license you were previously running will be exchanged for a diagnostics key.

Anytime you need to reinstall Windows 10 on that machine, just proceed to reinstall Windows 10. It will automatically reactivate. You will prompted to enter a product key a couple times through the installation, click I don't have a key and Do this later.

There is no need to know or get a new key, but if you have issues with Digital Licensing or the Activation Troubleshooter, you can utilize an existing Windows 7 or Windows 8/8.1 product key you already own to reactivate if necessary. or use the reset function in Windows 10.

Go to a working computer, download, create a bootable copy, then perform a clean install.

Step 1: How to download official Windows 10 ISO files
http://answers.microsoft.com/en-us/windows/wiki...

Step 2: How to: Perform a clean install of Windows 10
http://answers.microsoft.com/en-us/insider/wiki...

Review the following guide for instructions and details about configuring your BIOS or UEFI boot settings for DVD, CD, USB or SD Card.
a
BIOS/UEFI Setup Guide: Boot from a CD, DVD, USB Drive or SD Card
https://www.groovypost.com/howto/bios-uefi-setu...

Once your computer is set to boot from the DVD, you should see this option. If you are installing from a retail Windows 10 USB thumb drive, you will be asked to select either 32 or 64 bit Windows 10. Learn more here https://www.groovypost.com/howto/choose-windows...


The Windows logo will appear on screen, this might be here for a while, as long as you see the animating dots, everything should be ok.

Select your Language, Time and Keyboard method then click Next.

Click Install now

Windows 10 setup will prompt you for a product key during installation a couple times. If you originally upgraded from Windows 7 or Windows 8/8.1 click the option 'I don't have a key' and 'Do this later' . If you have a Windows 10 product key, you can proceed to enter it.

Setup will also prompt you to select the edition you have a license for - Home or Pro. Please make sure you choose the right edition. If you choose the wrong edition, your only option will be to perform a clean install again.

The copy of Windows 10 you download and upgrade from will correspond with the edition of Windows you have installed, if it does not, this is why you might be experiencing problems activating:

Windows 7 Starter, Home Basic, Home Premium, Windows 8.0 Core, Windows 8.1 Core should install Windows 10 Home

Windows 7 Professional, Windows 7 Ultimate, Windows 8.0 Pro, Windows 8.1 Pro should install Windows 10 Pro

Wait while setup prepares to copy files

Accept the license terms then click Next

Click Custom: Install Windows only (advanced)

NOTE: Sometimes Windows 10 setup can become confused if it see's a thumb drive. You might get a driver missing error or something to that effect. If you do, restart setup, but this time, when you arrive at the following screen, disconnect your thumb drive then go through Custom options. When setup is ready copy files, it will prompt you to reconnect the installation source (your USB).

Select the drive then click New

NOTE: If you have multiple partitions listed, select each one (starting at the bottom), then click delete until there is only a single (one) unallocated drive displayed in the window.

Select the unallocated drive listed, click New, click Apply then OK

This will split the drive into multiple partitions, select the Primary partition then click Next.

NOTE: The System Reserved partition is where recovery files are kept for diagnostics and repairing damaged Windows 10 files; or even reinstall Windows 10.

Wait while Windows installs

When this phase of setup is complete, Windows will automatically restart then reboot into setup again.

Windows is detecting and installing your hardware. After this is complete, Windows will restart one last time.

Out of Box Experience

The Out of Box Experience page is where you get to configure detailed settings in Windows, which includes creating a user account, configure privacy, sync PC settings and install modern applications.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Try using the windows media creation tool with your product key.
Below is the link to download it to a USB drive.
This tool will work with most product keys.

https://www.microsoft.com/en-ca/software-downlo...

Let me know if it works for you!
Crossing my fingers.

"I bought windows 10 PRO"

But the computer needed Windows 10 HOME activation key.

It doesn't need Windows 10 Home, you can use your Windows 10 Pro key to activate.

Try using this key instead, but do this first, disconnect from the Internet. Press Windows key + A then toggle on airplane mode. Proceed to enter the key.

Upgrade to Windows 10 Pro using the following default product key:

VK7JG-NPHTM-C97JM-9MPGT-3V66T

Review instructions how to perform an Easy Upgrade using the default key:

How to Perform an Easy Upgrade in Windows 10
http://answers.microsoft.com/en-us/windows/wiki...

After upgrading, proceed to enter the Windows10 Pro product key you bought.

Click Start > Settings > Update & security > Activation > Change the product key then enter the new product key then click Next to Activate

Thank you very much... 
Andre, Thank you...

But the thing is that it was not necessary to buy an expensive upgrade. I know that I did buy windows in spite of the price (with a lot of effort, I´m not rich), because I thought it was necessary,  really here is expensive. It cost me more than 280 dls. windows PRO and windows HOME cost 150 dls.

(this is the price online, because on the store is: 290 dls. the windows Home and 359 dls. the windows Pro)

I'm saying is something that I don't needed to pay DOBLE price, can you understand me?
I 'm a house wife that just wanted make the things right for my computer.

I came from there ... is just a circle that came to the same point ... with a lot of opened windows on the screen.

Thank you.

You will need to contact support about getting a refund:

Use the following link to directly reach a live agent who can assist you:

https://partner.support.services.microsoft.com/...

Thank you .

I tried before to come to the forum, the support can not give mi access to any live agent, so I can't reach anybody.

Thanks again.

We can't handle refunds here, this is a peer to peer support environment. For purchases, you need to directly contact support.