I've
read through the advice to turn off parental controls and it said to turn it off through 'Family Safety' in the control panels. I don't have this however.
I never agreed to or set up parental controls but it has my mum's account as the adult as we set up my account when I was younger. This didn't affect my laptop when I first bought it however as it only used my new account but for some reason it has suddenly remembered my mum's account. Neither of us can sign into it though as the password we thought it was didn't work. Also can't seem to be able to recover the account. Please help.