Some devices may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome, after installing the Windows 10 April 2018 Update

Microsoft is aware that some devices running the Windows 10 April 2018 Update (version 1803) may hang or freeze when using certain apps, such as “Hey Cortana” or Chrome. 

 If your device freezes when using an app, try one of the following steps to recover Windows without needing to restart:

  1. Try a Windows key sequence to wake the screen.  If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B. If you’re on a tablet, simultaneously press both the volume-up and volume-down buttons, three times within 2 seconds.  If Windows is responsive, a short beep will sound and the screen will blink or dim while Windows attempts to refresh the screen.
  2. If you’re using a laptop, close and open the laptop lid.

  

  

Microsoft is working on a solution with the goal of including it in the next regular monthly update, currently targeted for a release date of May 8, 2018.  

Update (5/8/18):  A solution was included in the May 8th, 2018 cumulative update (KB4103721).  Windows Update will automatically download and install the solution.  To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates.  If your system still experiences performance problems after installing the latest updates, you may be experiencing a different issue.  Please describe your issue in another thread or by using the Feedback Hub.

 
Discussion Info

Last updated August 17, 2018 Views 34,663 Applies to:

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Might be a good idea to make sure Windows support agents are aware of this. I have already spent hours with them trying to resolve this issue and none of them mentioned the Windows logo key + Ctrl + Shift + B fix.
I was surprised it made it to public release? Pretty sure many Insiders use Chrome and reported it if it affected them? Fix apparently in the works for possibly May 8th patches? Have to wait and see if it happens. 

I was surprised it made it to public release? Pretty sure many Insiders use Chrome and reported it if it affected them? Fix apparently in the works for possibly May 8th patches. 

Yeah I saw on reddit that some insiders came across this bug a month ago. The bug isn't even limited to Chrome, it effects others apps such as Outlook and Word 2016, and other users found it in Firefox etc. Chrome is probably just the most-used app on Windows...

Here they are saying only for certain apps. My laptop is randomly freezing and hanging although i am not using any apps or chrome. I reinstalled the windows but still same problem.
I'm getting this behaviour on build 1703... Chrome is constantly freezing (even typing this)
I have noticed that I am having the same issue. I tried the Windows logo key + Ctrl + Shift + B, and it made the frozen mouse cursor disappear, but did not unfreeze the computer. I have went and look at my Windows 10 Pro version number and it is showing 1709, OS Build 16299.371. So my question is, is anybody having this issue with freezing using 1709 version also. I definitely have it freeze mostly using Google Chrome and rarely with other apps and programs. I have checked Task Manger and verified, I am not pegging 100% on CPU, memory, or disk. 
I think the problem is also present in the Spotify app. Every time I open an application, my Windows 10 freezes completely. I can not do anything except forcefully shut down my laptop. This sucks! My laptop can be quickly damaged by errors (either) made by Microsoft or Spotify.
Given that I keep getting pop-ups advertising EDGE you do have to wonder whether nobbling a Google product is deliberate or maybe just careless.

I was using Chrome and streamed in Edge browser when my computer froze two times in short period of time.

I closed Edge and used IE instead for several hours afterwards whit nor freezes.

Had to hibernate to unfreeze.

I had to switch to my Linux USB key to send this message!!!!!!!

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