Question

Q: Cortana text bar search closes or crashes after typing one letter Windows 10

Please could someone help me.

If I type any character into the "Ask me anything" Cortana text search box the results frame opens blank white then closes.

For the first few seconds after startup, I can type a search word into the box and get local file results :) . After these few seconds behaviour reverts back to the above :(.

Other suggested solutions to this issue on this forum begin with "Click windows Start and type in the search bar......" which does not give much confidence. 

Things I have tried to resolve this:

  1. Task Manager - startup <disable all items> , msconfig - Services-  Hide all Microsoft services <check>- Disable all - restart PC 
  2. <win+r> - <eventvwr.msc> Administrative Events Errors (since start-up)
    1. Error Event ID 1000. Application Error .  (Multiple instances ) 
      Faulting application name: SearchUI.exe, version: 10.0.14393.693, time stamp: 0x585a272f
      Faulting module name: CSGSuggestLib.dll, version: 0.0.0.0, time stamp: 0x585a25a7
      Exception code: 0xc0000005
      Fault offset: 0x000000000001a9ff
      Faulting process ID: 0x1f34
      Faulting application start time: 0x01d28d0d71ba2fa6
      Faulting application path: C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe
      Faulting module path: C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\CSGSuggestLib.dll
      Report ID: 57a071a7-bf3a-4fee-9c60-9d6e5eae9a7c
      Faulting package full name: Microsoft.Windows.Cortana_1.7.0.14393_neutral_neutral_cw5n1h2txyewy
      Faulting package-relative application ID: CortanaUI
    2. Error Event ID 10016. DistributedCOM . 
      The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {8D8F4F83-3594-4F07-8369-FC3C3CAE4919} and APPID{F72671A9-012C-4725-9D2F-2A4D32D65169}
       to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
    3. Error Event ID 10010. DistributedCOM . 
      The server {659CDEA7-489E-11D9-A9CD-000D56965251} did not register with DCOM within the required timeout.
    4. Warning Event ID 20192. RemoteAccess
      A certificate could not be found. Connections that use the L2TP protocol over IPsec  require the installation of a machine certificate, also known as a computer  certificate. No L2TP calls will be accepted.
    5. Warning Event ID 20171. RemoteAccess
      Failed to apply IP Security on port VPN3-1 because of error: A certificate could not be found.  Connections that use the L2TP protocol over IPSec require the installation of a machine certificate, also known as a computer certificate..  No calls will be accepted to this port.
    6. Warning Event ID 20171. RemoteAccess
      Failed to apply IP Security on port VPN3-0 because of error: A certificate could not be found.  Connections that use the L2TP protocol over IPSec require the installation of a machine certificate, also known as a computer certificate..  No calls will be accepted to this port.
    7. Warning Event ID 18. RasSstp
      The description for Event ID 18 from source Microsoft-Windows-RasSstp cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
    8. Warning Event ID 263. Win32k (Win32k) (2 instances)
      The description for Event ID 263 from source Win32k cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
    9. Error Event ID 16392. Bits-Client. 
      The BITS service failed to start.  Error 0x8007045B
  3. started and re-started several services
  4. copy and pasted various suggested code into powershell

Thanks for reading and for any suggestions you may have.

Answer

A:

Hi Blue,

To help you resolve your concern, kindly follow the troubleshooting steps created by AntonyJose on this post.

Do let us know if you need further assistance.

Did this solve your problem?

Sorry this didn't help.

1 person was helped by this reply



 
Question Info

Views: 4909 Last updated: December 4, 2017 Applies to: