Cortana text bar search closes or crashes after typing one letter Windows 10

Please could someone help me.

If I type any character into the "Ask me anything" Cortana text search box the results frame opens blank white then closes.

For the first few seconds after startup, I can type a search word into the box and get local file results :) . After these few seconds behaviour reverts back to the above :(.

Other suggested solutions to this issue on this forum begin with "Click windows Start and type in the search bar......" which does not give much confidence. 

Things I have tried to resolve this:

  1. Task Manager - startup <disable all items> , msconfig - Services-  Hide all Microsoft services <check>- Disable all - restart PC 
  2. <win+r> - <eventvwr.msc> Administrative Events Errors (since start-up)
    1. Error Event ID 1000. Application Error .  (Multiple instances ) 
      Faulting application name: SearchUI.exe, version: 10.0.14393.693, time stamp: 0x585a272f
      Faulting module name: CSGSuggestLib.dll, version: 0.0.0.0, time stamp: 0x585a25a7
      Exception code: 0xc0000005
      Fault offset: 0x000000000001a9ff
      Faulting process ID: 0x1f34
      Faulting application start time: 0x01d28d0d71ba2fa6
      Faulting application path: C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe
      Faulting module path: C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\CSGSuggestLib.dll
      Report ID: 57a071a7-bf3a-4fee-9c60-9d6e5eae9a7c
      Faulting package full name: Microsoft.Windows.Cortana_1.7.0.14393_neutral_neutral_cw5n1h2txyewy
      Faulting package-relative application ID: CortanaUI
    2. Error Event ID 10016. DistributedCOM . 
      The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {8D8F4F83-3594-4F07-8369-FC3C3CAE4919} and APPID{F72671A9-012C-4725-9D2F-2A4D32D65169}
       to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
    3. Error Event ID 10010. DistributedCOM . 
      The server {659CDEA7-489E-11D9-A9CD-000D56965251} did not register with DCOM within the required timeout.
    4. Warning Event ID 20192. RemoteAccess
      A certificate could not be found. Connections that use the L2TP protocol over IPsec  require the installation of a machine certificate, also known as a computer  certificate. No L2TP calls will be accepted.
    5. Warning Event ID 20171. RemoteAccess
      Failed to apply IP Security on port VPN3-1 because of error: A certificate could not be found.  Connections that use the L2TP protocol over IPSec require the installation of a machine certificate, also known as a computer certificate..  No calls will be accepted to this port.
    6. Warning Event ID 20171. RemoteAccess
      Failed to apply IP Security on port VPN3-0 because of error: A certificate could not be found.  Connections that use the L2TP protocol over IPSec require the installation of a machine certificate, also known as a computer certificate..  No calls will be accepted to this port.
    7. Warning Event ID 18. RasSstp
      The description for Event ID 18 from source Microsoft-Windows-RasSstp cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
    8. Warning Event ID 263. Win32k (Win32k) (2 instances)
      The description for Event ID 263 from source Win32k cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
    9. Error Event ID 16392. Bits-Client. 
      The BITS service failed to start.  Error 0x8007045B
  3. started and re-started several services
  4. copy and pasted various suggested code into powershell

Thanks for reading and for any suggestions you may have.

 

Question Info


Last updated September 23, 2018 Views 12,544 Applies to:

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Hi Blue,

To help you resolve your concern, kindly follow the troubleshooting steps created by AntonyJose on this post.

Do let us know if you need further assistance.

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I have worked through what you suggested:

I enabled the hidden Administrator account and logged in

The search worked as it should!

I logged back in as myself. (I had to set an Administrator password to be able to select the login options)

The search did not work (the same issues as my original post).

I opened a command window as Administrator

and ran sfc and DISM

Here is a copy/past of the session:

Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>DISM /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.14393.0

Image Version: 10.0.14393.0

[==========================100.0%==========================]

The restore operation completed successfully.
The operation completed successfully.

C:\WINDOWS\system32> 

The search is still not working.

Please can you help further?

Thanks.


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Hi,

To resolve your concern regarding Cortana, you can run Windows apps troubleshooter, and see if it does the trick.

Let us know how it goes.

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i got this:

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To better assist you, we would like to know what happened when you click on Next?

Regards.

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I have exact same problem as Bluetoblitz.

The Windows 10 Search was working fibne when one day after some update it just crashes after typing one or more letters.

Whenever I type sth in the box I see Search Window dissapear from srcreen without showing any results and Search app and Search Background Task Host helper dissappear/crash from Task Manager, and after a second Search reappears  in Task Manager. Whenever I click on spyglass and search window opens I see spawn 2 Search Background Task Hosts in TM. There should be only one, or more?

I have made new local profile on the machine and search works in this new profile just fine.

I tried the

1."Get-AppXPackage" method from elevated PowerShell, 

2. dism /online /cleanup-image /restorehealth from elevated cmd,

3. sfc /scannow from elevated cmd,

4. deleting %USERPROFILE%/ *.blf and *.reg-trans files,

5. deleting %USERPROFILE%/AppData/TileDataLayer folder (which made my tiles on Start Menu dissappear completly),

6. deleting %USERPROFILE%/AppData/Local/Microsoft/Windows/UsrClass.dat

7. deleting %ProgramData%/Microsoft/Search folder

and none of this resolved the issue!

All I see around internet is to create a NEW USER PROFILE which I have created several times now, and I refuse to do so any more!

I have seen a forum thread in which someone claims to have reset some text service and in that way managed to fix this. I haven't tried this and lost the internet link somewhere,ahh.

This is the problem with user profile config files, as on another user profile Search works fine, despite Windows Search and Indexing ToubleShooter finding some file and folder permissions problems, which it is unable to fix!

So does anyone know how to fix user profile so Search works again?!?

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I had this exact problem and like you didn't like the "create a new profile" answer as a solution. I've resolved this issue for myself without having to do that and figured I'd relay my steps:

Note: I did all the file manipulation from a bootable USB linux distro, you can probably do this all from windows provided you're not logged into the accounts you're using below.

  1. [you might not have to do this step, so try without first] Delete anything "cortana" in your user profile AppData folder (c:\Users\[your-profile-name]\AppData\). I did a search for "cortana" in the root of AppData then deleted everything.
  2. Navigate to a user profile AppData folder that cortana still works under and copy this folder and all  its files in this path:
    c:\Users\[Different-working-profile]\AppData\Local\Packages\Microsoft.Windows.Cortana_[string of random chars]\
    to the same location under your profile (if you followed step one, you have deleted this folder)
  3.  reboot the machine into your profile.

At this point cortana was working again 'sort of' for me as I could search again, but I could not launch applications (just applications, files would open). This may or may not have something to do with step 1 which is why I suggested not following it first.

I'm not sure if I fixed this failure to launch applications or if it just corrected it self by leaving the computer on over night (Maybe it did some indexing or permissioning for cortana), but before quitting for the night I ran the "sfc /scannow" mentioned prior, which when I logged back into my machine in the morning it said it did nothing and it did not find any issues.

However, the search is now fully functional.

If anyone tries these steps and it works for them as well, please confirm it and let anyone else know if step 1 was necessary!

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Thanks for your suggestions.

It started working again all by itself after the latest windows auto update.  

It's very frustrating when updates that are supposed to improve the user experience and improve security and stability cause so much disruption!

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I tried sappy00's method while skipping step 1 and while Cortana stopped crashing, clicking on the search results didn't actually open anything. The thing that did work in the end for me was this: https://www.linkedin.com/pulse/win-10-reinstall-cortana-resolve-app-search-other-related-cooke

 

Open an elevated Command Prompt window (press win + X, and then press A)
Type  and press enter, you are now at an elevated PowerShell prompt and should look like this: PS C:\WINDOWS\system32> 
Run the command (in one line) from your PowerShell prompt :
Get-AppXPackage -Name Microsoft.Windows.Cortana | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}



Cortana has been reinstalled and search functionality should be restored

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For me the following post solved the problem: post

Shore resume: make a backup of HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Search in the registry and then delete the whole entry. That's all and that works !

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