Cortana search and Start menu stop working (not the usual suspects)

I bought a new PC (ASUS ROG GD30) and I've got a persistent problem with Windows 10 Home Cortana search and the Start Menu. After random times for no apparent reason, the start menu and cortana both become unresponsive to mouse or keyboard interaction. I've tried all of the options to resolve the issue that I've been able to find online:
-restart (clears symptom but root cause remains and it end up not working again)

-windows update

-create new admin users and copy files over from from the profile

-reinstall all apps via powershell

-sfc /scannow

-reset windows from built in recovery:

--keep files option

--lose everything option

-install windows from recover media creation tool


I am unable to find anything directly related to the start menu but I did find this indicating a cortana failure:

application event:

[general]

Faulting application name: SearchUI.exe, version: 10.0.15063.332, time stamp: 0x591fdafc
Faulting module name: Windows.UI.Xaml.dll, version: 10.0.15063.502, time stamp: 0x243da970
Exception code: 0xc000027b
Fault offset: 0x00000000005dac1d
Faulting process id: 0x1744
Faulting application start time: 0x01d30c960cabd8a8
Faulting application path: C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe
Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll
Report Id: 296259dd-30f1-4668-851b-ff5ac087c809
Faulting package full name: Microsoft.Windows.Cortana_1.8.12.15063_neutral_neutral_cw5n1h2txyewy
Faulting package-relative application ID: CortanaUI

[details]

- System
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2017-08-03T23:09:38.342992700Z
EventRecordID 1076
Channel Application
Computer ASUS-ROG
Security
- EventData
SearchUI.exe
10.0.15063.332
591fdafc
Windows.UI.Xaml.dll
10.0.15063.502
243da970
c000027b
00000000005dac1d
1744
01d30c960cabd8a8
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe
C:\Windows\System32\Windows.UI.Xaml.dll
296259dd-30f1-4668-851b-ff5ac087c809
Microsoft.Windows.Cortana_1.8.12.15063_neutral_neutral_cw5n1h2txyewy
CortanaUI

****Post moved by the moderator to the appropriate forum category.****

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Additional version info:

Windows 10 Home 64 bit Version 1703 Build 15063.502

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Hi,

As described on your post, it seems that you're done with some options on how to resolve your Cortana and Start menu concern but still, the issue persists. To assist you with your concern, we would like to know if have any third-party antivirus software installed on your computer. If yes, try disabling it for the meantime. You can also check this link on how to troubleshoot problems opening the Start menu or Cortana.

Do update us with the results and if you need further assistance.

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I was able to resolve this issue on my machine by using the secondary admin account and logging in as administrator then deleting the 

C:\Users\{yourusernamehere}\AppData\Local\Packages\Microsoft.Windows.Cortana_cw5n1h2txyewy

Folder.  Then logging out of administrator and back in as the user.  

In my case, some of the data in that directory must have become corrupted.  It was re-created when I logged back in as the user with the problem.

Drove me crazy for a while...Nothing else worked.

3 people found this reply helpful

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The fix was to format the drive and reinstall a fresh version of Win 10 Pro downloaded from MS. It appears that the Win 10 Home installation was corrupt from the factory. Any fix I attempted that leveraged the old OS resulted in the issue persisting. 

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Question Info


Last updated February 7, 2020 Views 1,599 Applies to: