winows update KB3199986/KB3197954 killed a bunch of usb controller drivers

after update i lost keyboard. using on screen now. see attachments.

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Here is an update...After a bunch of hours researching and trying to fix things, I got some things working again. I got the keyboard working by trying several times. It is a K360 logitech wireless keyboard. I uninstalled it multiple times and eventually it began to work. But it still left two USB items in device manager with exclamation points. At least I was able to type again. Next I removed my VIA USB 2.0 USB to IDE card in the PC. This removed the other exclamation points.  

To get rid of the last two exclamation points I uninstalled these two items multiple times. At one point one installed properly, and eventually the other did too. 

At the moment I don't have enough ports to plug in all my USB items. I'll try to find a fix for the VIA card based on the chipset.

The main thing taken from this is that if you have the same issue,

- remove all USB peripherals. Try to get remaining USB items installed correctly. 

- Retry multiple times to uninstall/install.

- Add one item back at a time.

I did have to re-download my CX8400 printer drivers. Those became incompatible with the anniversary update.

I won't consider this solved until I get the VIA USB card working again. Chipset is VIA VT6212L


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Had the issue with an USB hub on a Coolermaster Notepal Ergostand II.  Uninstalling KB3197954 and rebooting solved the issue for me. 

I have tried several things prior to uninstalling the update:

  • Restart laptop without hub connected or psu connected
  • BIOS update
  • Chipset drivers update
  • Turn off fast boot
  • Change USB related power management settings
  • Delete/update/change drivers from devmgmt.msc 
  • Replacing USB driver related files from C:\Windows\INF from driver repository..

These were the related event ID's:

Event 441:

Device USB\VID_0000&PID_0002\7&781ec59&1&3 could not be migrated.

Last Device Instance Id: USB\VID_046D&PID_C31C\6&DAA53E8&0&2
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Location Path: 
Migration Rank: 0xF000FFFFFFFFF120
Present: false
Status: 0xC0000719

Event 400:

Device USB\VID_0000&PID_0002\7&781ec59&1&3 was configured.

Driver Name: usb.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Driver Date: 06/21/2006
Driver Version: 10.0.14393.0
Driver Provider: Microsoft
Driver Section: BADDEVICE.Dev.NT
Driver Rank: 0xFF0000
Matching Device Id: USB\DEVICE_DESCRIPTOR_FAILURE
Outranked Drivers: usb.inf:USB\DEVICE_DESCRIPTOR_FAILURE:00FF2000
Device Updated: false
Parent Device: USB\VID_1A40&PID_0101\6&daa53e8&0&3

Event 441:

Device USB\VID_0000&PID_0002\7&781ec59&1&3 had a problem starting.

Driver Name: usb.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Service: 
Lower Filters: 
Upper Filters: 
Problem: 0x2B
Problem Status: 0x0

Note:

This is on a Dell Inspirion 15 3542.

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Last updated May 22, 2021 Views 1,712 Applies to: