Windows Update error when installing KB3105216

This is on a new Surface Book - Error 0x80242fff.
This is not an Insider install.

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Hi,

Thank you for posting your query on Microsoft Community.

I suggest you to follow the methods provided below and check if it helps.

Method 1: Run the Windows update Troubleshooter.

Follow the methods provided below to run the troubleshooter.

  1. Press Windows + X key.

  2. Select Control panel.

  3. In the search box, type Troubleshooter and then click Troubleshooting.
  4. Under System and Security,
  5. Click on Windows Updates. 

If the issue still persist, I suggest you to disable the antivirus software and Windows Firewall.

Method 2: Disable Antivirus software and Windows Firewall.

Disable the Antivirus software and Windows Firewall temporarily and check if it helps.

Note: Antivirus software can help protect the computer against viruses and other security threats. In most cases, you should not disable the antivirus software. If you do have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you are connected to the Internet or a network during the time the antivirus software is disabled, your computer is vulnerable to attacks.

Hope it helps. Do let us know if your issue is resolved. For any further query, feel free to contact us.

Thank you.

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Please answer each of the following [admittedly tedious] diagnostic questions in a correspondingly-numbered list in your very next reply, preferably without quoting this post:

1. When (approx.date) did you purchase the Surface Book?

2. What is the full name of your currently-installed third-party anti-virus application or security suite - i.e., not Windows Defender! - (if any), and when (approx. date) does your current subscription (if any) expire?

3. Did a Norton free-trial or a McAfee free-trial [pick one] come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.)

FYI...

In the future, you will find appropriate support for updating Surface Book in this new forum => http://answers.microsoft.com/en-us/surface/forum/surfbook-surfupdate

Two types of updates keep your Surface performing its best: Surface hardware updates (also known as firmware) and Windows software updates. Both types install automatically as they become available. See https://www.microsoft.com/surface/en-us/support/performance-and-maintenance/install-software-updates-for-surface?os=windows-10

Also of possible interest:

--
~Robear Dyer (PA Bear)
Microsoft MVP (Windows Client) since October 2002

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Last updated December 29, 2017 Views 120 Applies to: