Windows Cumulative Update KB3197954 failed to install with error 0x800F0922

Hello all,

I have been having trouble with Windows Updates. The last two cumulative updates (KB3197954, KB3194496) have both failed to install, giving me the message "We couldn't install the updates. Undoing changes." and constantly going through this install-failure-undo loop every time.

I tried doing the registry edit for KB3194496 and even tried the hotfix that Microsoft released, but nothing fixed the problem and I eventually just reinstalled the latest version of Windows 10.

Now, with update KB3197954, I am again getting the install failure. Checking the event view shows that it failed to install with error 0x800F0922. I tried installing the update manually from the Windows Update Catalog, but upon restart, it failed again.

I am getting increasingly frustrated, as Windows' last two updates have basically made my computer unusable without a 10 minute update loop on every restart.

I have uploaded my system summary and event viewer logs here:

https://1drv.ms/f/s!ArZEjLGF1QnMenYJhw1CYlOpoMA

Thank you for any help you can provide.

 

Question Info


Last updated October 8, 2018 Views 6,188 Applies to:

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Select the keyboard shortcut Win+S, type Services, click View local services in the drop down list and press the ENTER key. Locate NetTcpPortSharing service in the list. Check that it has started and that the StartUp type is Automatic. If it is not set to Automatic right click and select Properties, General tab. There is a box after StartUp type. The options are available on a drop down by clicking on the arrow down to the right of the box. Make the change and click on Apply and OK. Restart the computer and check whether it has started.

 

Update the Nvidia Graphics driver to version 375.70:

http://www.nvidia.com/content/DriverDownload-March2009/confirmation.php?url=/Windows/375.70/375.70-desktop-win10-64bit-international-whql.exe&lang=us&type=GeForce

 

Please run System File Checker. Select the keyboard shortcut Win+X, and click Command Prompt (Admin) on the drop down menu. Type cd\ and press the ENTER key. Type sfc /scannow and press the ENTER key. Please say what is reported when the check completes.

 

After the process has finished, you may receive one of the following messages

•Windows Resource Protection did not find any integrity violations.

•Windows Resource Protection could not perform the requested operation.

•Windows Resource Protection found corrupt files and successfully repaired them.

•Windows Resource Protection found corrupt files but was unable to fix some of them.

 

Which message was received?

 

Please run the DISM tool. Select the keyboard shortcut Win+X, and click Command Prompt (Admin) on the drop down menu. Type cd\ and press ENTER. Type or copy and paste the command "DISM.exe /Online /Cleanup-image /Scanhealth " without the quotes and press the ENTER key. Type or copy and paste the command " DISM.exe /Online /Cleanup-image /Restorehealth" without the quotes and press the ENTER key. Make sure you include the spaces where indicated. These procedures can take a long time to complete so you need to be extremely patient. Type exit when it completes, press the ENTER key and restart the computer.

 

If you get an Error 87 response recheck the command you entered.

 

Please upload a copy of the DISM log file as a shared file to your OneDrive and post a link here.

 

You may need to show hidden files. Use the keyboard shortcut Win+X to access Control Panel, Folder Options and select View, Advanced Settings. Verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked.

 

Open File Explorer (keyboard shortcut Win+E) and locate your C partition. Expand C along the file path C>windows>logs>DISM>dism.log. To expand C click the arrowhead to left of C and repeat with windows and sub-folders as necessary.

Gerry
Stourport-on-Severn, Worcestershire, England
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All the fix scripts and hacks I found didn't work. What did work for me:

- downloaded a 1607 iso image

- Right-click -> mount

- On the mounted volume run setup

- Run an upgrade installation (keeping your files settings) and when asked, let it download the updates before starting the installation.

- After it's finished, let Windows update run again. It won't find so many as most of them are already installed by the setup.

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It continually failed for me too until I uninstalled AVG Antivirus Free (for totally unrelated reasons) and enabled Windows Defender instead.

Sadly I did not check the AVG log for any indication that AVG was behind the failures before uninstalling it but coincidentally or not KB3197954 has now installed successfully.

So if using a 3rd party antivirus product, check its log.

Hope this helps.

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All the fix scripts and hacks I found didn't work. What did work for me:

- downloaded a 1607 iso image

- Right-click -> mount

- On the mounted volume run setup

- Run an upgrade installation (keeping your files settings) and when asked, let it download the updates before starting the installation.

- After it's finished, let Windows update run again. It won't find so many as most of them are already installed by the setup.

After fussing around with trying to get kb3194798 and KB3197954 installed over the last 2 weeks with no success this solution worked perfectly.

Total time to fix via the above instructions was around 1 1/2 hours.

Thanks for the post!!!

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Quote

All the fix scripts and hacks I found didn't work. What did work for me:

- downloaded a 1607 iso image

- Right-click -> mount

- On the mounted volume run setup

- Run an upgrade installation (keeping your files settings) and when asked, let it download the updates before starting the installation.

- After it's finished, let Windows update run again. It won't find so many as most of them are already installed by the setup.

Unquote

Thank You  very much this was  the correct  solution for my problem with those updates.

Best regards

Roger

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Can I intall this over an existing up to date version of windows 10?

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A thousand thank you's. 

This has been the only solution that has helped me after 3 failed CU updates. 

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All the fix scripts and hacks I found didn't work. What did work for me:

- downloaded a 1607 iso image

- Right-click -> mount

- On the mounted volume run setup

- Run an upgrade installation (keeping your files settings) and when asked, let it download the updates before starting the installation.

- After it's finished, let Windows update run again. It won't find so many as most of them are already installed by the setup.

I tried this approach, but got stuck at the point where you select "Keep personal files and apps".
I could not select that option; it was only letting me select "Nothing" and the note at the bottom said "You can't keep Windows settings, personal files and apps because your current version of Windows might be installed in an unsupported directory."  
The "Nothing" option said "Everything will be deleted including files, apps and settings."

The current version is Windows 10 Home on a 3 year old Dell PC that came with Windows 8 or 8.1 (I think).

Any ideas on how to proceed? 

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In my case I downloaded the update file

windows10.0-kb3197954-x64_74819c01705e7a4d0f978cc0fbd7bed6240642b0.msu
and installed perfectly. It did the reboot and even asked me not to turn off computer as if everything normal but when Windows was back it reported it as failed. I tried again to install manually, and same result. Update KB3197954 appears as failed to install even though it appeared to install successfully. First time something like this happens to me.



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This worked for me, thanks.

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