Windows 10 Version 1607 LTSB Cummulative Updates Fail (KB4103723)

When downloading the Cumulative Update for Windows 10 Version 1607 (LTSB) for x64-based systems (KB4103720), the process hangs up a 9%, then fails. Error Code: Error 0x80073712.

The update is also trying to download the 2018-05 Update (KB4132216) and fails that one also.

I looked back in the update history for this particular remote machine and it appears that this has been going on since October 2017. I have tried to download the update from the Windows Catalog, but that update hangs up when trying to copy the package to the cache.

KB4103723 has since been succeeded by May 17, 2018—KB4103720 (OS Build 14393.2273)

You can download it at the following link:
http://catalog.update.microsoft.com/v7/site/Sea...

64 bit:
2018-05 Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB4103720)

Follow instructions to install manually:
Learn how to manually install it:
https://www.groovypost.com/howto/manually-insta...

If you still continue to experience problems...

I recommend you block it until the next cumulative update is released. Many are reporting the same problem too and it looks like this update is buggy.

Is there an option or work around to block updates or hardware drivers that might cause problems?
Yes, Microsoft has released a KB update (KB3073930) that will let users block or hide Windows or driver updates.

You can download it at the following link:
https://support.microsoft.com/en-us/kb/3073930

or

http://download.microsoft.com/download/f/2/2/f2...

After downloading, launch it, click Next, wait while it detects pending Windows Updates.

Click the Hide Updates menu.

Scroll through the list then select then select the update. Check the box next to the update then click Next to confirm changes.

If you still want to troubleshoot the problem:

Before carrying out this procedure, disconnect from the Internet. That means turning off Wi-Fi and disconnecting from a wired connection. If you don't, Windows 10 will indicate some files are in use and cannot be modified or the command will be non-responsive. Also, you should restart your computer after disconnecting from the Internet. The easiest way to do it is to enable Airplane mode from the Action Center - Windows key + A.

Open Start, type: CMD
Right click CMD
Click Run as administrator

Type each of the following then hit Enter

taskkill /f /fi "SERVICES eq wuauserv" (Do this multiple times)
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
rmdir C:\Windows\SoftwareDistribution\DataStore
rmdir C:\Windows\SoftwareDistribution\Download

When complete, hit Enter, then restart, then try updating again.

If that does not work..

1. Open Start, type: CMD
Right click CMD
Click Run as administrator

Type each of the following then hit Enter

Run these codes:
Net Stop bits
Net Stop wuauserv
Net Stop appidsvc
Net Stop cryptsvc
Ren %systemroot%\SoftwareDistribution SoftwareDistribution.bak
Ren %systemroot%\system32\catroot2 catroot2.bak
Net Start bits
Net Start wuauserv
Net Start appidsvc
Net Start cryptsvc
After running these commands, check if your issue is fixed.

Try this additional tips to see if they work:

Troubleshoot Windows Update Problems in Windows 10 Using These Five Tips

https://windows10.help/blogs/entry/23-troublesh...
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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Hello,
I am Sumit, an Independent advisor and a Microsoft MVP here to help.
Regarding your issue, I would first suggest is to
Try resetting Windows updates using an automatic script. See:
http://www.yourwindowsguide.com/2015/12/windows...
Make sure you run the script as an administrator.
Please let us know if you need any assistance.
Disclaimer:
This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Sumit

Windows Insider MVP 2018-current and Moderator
Dell Inspiron 5590 - i5 10210U/12GB DDR4/ 4GB Nvidia MX230/ 512GB nvme
https://www.yourwindowsguide.com

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Thanks for the replies. I did notice that the update KB had changed to KB4103720. That one is still failing. I have tried to reset windows update, without success.

One at least one machine, I was able to get the update to install, but it removed my default USB printer. Only uninstalling and reinstalling would allow the printer to be available.

For now, I am hiding the update on all remaining 26 remote machines, hoping the Microsoft determines the cause and fixes it in the June 2018 update. But, this is inconvenient because, due to the environment in which they operate, I have to have a person onsite initiate a remote support session.

JKS

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The fact that the KB was replaced points to Microsoft knowing that they missed it on this one. So, I contacted Microsoft Support for help. They wanted me to pay $499 before they would help fix what they broke. I wish my customers would accept that program. I could intentionally or unintentionally break code, then charge to fix it.

On at least one of my client machines, the process broke a service so that the system started getting the BSOD.

At any rate, there is how I fixed it

1. Download the KB from the catalog - all 1.2 GB.

2. Disconnect machine from internet

3. Stop Windows Update Service. If it won't stop, set on Disable and Reboot.

4. Manually install the update.

5. If set Windows Update to Disable, re-enable it ad set on Manual

5. Reconnect the machine to the Internet to check for additional updates.

For the machine that starting getting BSOD, I had to re-image the drive from a backup image, then manually force the update to install before connecting to the internet. Now to get to the other systems that are spread out over 8 states.

JKS

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Last updated September 10, 2020 Views 12,103 Applies to: