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Windows 10 upgrade gives 'Input not supported' error message

Hi 

Having gone through the upgrade process the pc rebooted and displayed the logo then went black just at the point of displaying the login screen. The,monitor then popped up a message saying 'Input not supported'. The problem now is I can't do any of the suggestions in other posts as I can't get to a screen that displays anything like install different drivers (they were up to date anyway) and  it isn't reverting to Windows 7 by itself.

What can I do to get a working pc again? Would a newer graphics card work? The current one is an Nvidia GeForce 7900GS. 

All help gratefully accepted. 

Chris 

Hi Chris,

Thank you for posting your query on Microsoft Community.

Refer to the suggestions created by Suzy_G on July 31,2015 and check if this helps:

http://answers.microsoft.com/en-us/windows/wiki/windows_10-windows_install/windows-10-install-and-upgrade-top-solutions/a59d8a6a-18da-417b-93a6-7b6ab4d03896

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

Thanks!

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Hi I've gone through the suggestions but none refer to my position where I can't do anything because there is no output to the monitor to be able to see anything - just a monitor message saying input not supported. So I currently have no computer and no way of getting back to a usable system. Please advise on what I should do asap 

Thanks 

Chris 

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same problem here but no answer anywhere!

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I have ended up buying a new graphics card (Gigabyte GT610) and now the computer is working - it seems to be a driver issue - mad that it worked fine under Windows 7 but not under 10 why wouldn't it just set itself at a low resolution that at least allows you to use the machine.

So far of 3 machines updating to Windows 10 all have had issues - that said when you finally get it working Windows 10 does seem to be rather good!

Goodluck

Chris

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No Way!  I knew it had to be a resolution issue and tried different cables, hdmi/vga and multiple monitors.  This is so crazy coming from a perfectly fine windows 8.  Thanks for the answer though its seriously the only one out there. The Classic, "If I would have known I wouldn't have updated."

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Since I kept getting "INPUT NOT SUPPORTED" floating on monitor screen after installing update to Windows 10 version 1709 (Fall Creator), I had to change my graphics settings from high definition (16:9 ratio) to 4:3 resolutions such as 800 x 600.  800 divided by 600 = 1.333 (4:3 aspect ratio) .   16:9 ratio is 1.777

  • 4:3 aspect ratio resolutions: 640×480, 800×600, 960×720, 1024×768, 1280×960, 1400×1050, 1440×1080 , 1600×1200, 1856×1392, 1920×1440, and 2048×1536.
  • 16:9 aspect ratio resolutions: 1024×576, 1152×648, 1280×720, 1366×768, 1600×900, 1920×1080, 2560×1440 and 3840×2160

After changing the graphics settings "INTEL Graphics Settings" in Control Panel, the update install was successful.  My computer uses the INTEL HD Graphics 630 in a HP Desktop 720-p014.

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I got the same message after 1709 update on a HP desktop 750-514 with Acer monitor. I was able to get it to work temporarily moving the hdmi cable to the second hdmi port on the computer but every time I reboot the computer or it came back from sleep I would have the same message. The problem seemed to go away after installing all additional windows updates and removing the Intel Graphics 630 driver. I did both at the same time and I don't know which fixed it.

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Hi Chris,

Thank you for posting your query on Microsoft Community.

Refer to the suggestions created by Suzy_G on July 31,2015 and check if this helps:

http://answers.microsoft.com/en-us/windows/wiki/windows_10-windows_install/windows-10-install-and-upgrade-top-solutions/a59d8a6a-18da-417b-93a6-7b6ab4d03896

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

The link to a fix results in a message that access is denied and that I am not authorized to view the page.

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I click the link and get access denied

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Last updated October 11, 2023 Views 8,416 Applies to: