windows 10 upgrade error code 0xc000000f

after the recent upgrade, I cannot access my HP computer. The error message is as follows-

Recovery

Your PC/device needs to be repaired

The operating system couldn't be loaded because a critical system driver is missing or contains errors

File:\Windows.old\WINDOWS\system32\drivers\N360x64\160B000.029\symELAM.sys

Error code: 0xc000000f

I have tried various fixes, but none have worked. Considering the PC was working fine prior to the upgrade, I look to you microsoft, to tell how to fix it.

Look forward to your reply

Shaun

 

Question Info


Last updated August 16, 2019 Views 5,300 Applies to:

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Hi Shaun,

The error code 0xC000000F is usually caused by operating system failing to read the booting configuration data. We suggest booting your computer using bootrec.exe utility by following the steps below:

  1. Restart your computer.
  2. Insert USB installation disk in the appropriate drive.
  3. Restart your computer again and press any key when prompted.
  4. Select the correct date, time, currency, language and keyboard before pressing NEXT.
  5. Click the operating system to be repaired.
  6. Click Command Prompt in the System Recovery Options.
  7. Type bootrec.exe in the prompt before pressing Enter.

Update us with the outcome so we can provide you further assistance.

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excuse me for my ignorance, but where do I get a USB instalation disk? My PC did not come with one, and windows 10 downloaded automatically when it was released....please help.....

Shaun

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You can create a Windows installation media by using USB flash drive or DVD and following the steps on this article.

We're here to help. We'll keep an eye out for your response.

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ok, I have downloaded the tool and put it on a USB stick. Didn't work. I am concerned that if  run the software on this PC, it will not give me the option to "install media on another PC", because I get a box up asking for permission for the software to make changes on this PC. If I lose this PC as well, then I have no backup option, and the update would have wiped out both computers. I have no trust in microsoft at this moment in time....

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Ok, I went ahead and created installation media on a usb stick, started my PC, put the stick in a usb port, restarted pc, changed boot location........still broken! would it be better to install from a dvd?

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After the using installation media, were you able to follow the steps from 4 to 7 that we've provided?

Looking forward to your reply.

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yes. I put it on a USB stick. I changed the bios to read from the stick (I assume it was from the stick! as that was the only option I didn't recognise (i.e. floppy drive, dvd drive or HDD disc). The option I chose was for 'realtek'. Was this correct?

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ok, just in case I did it wrong, I tried again. First I had to format the usb stick because it was 'unavailable' until it was formatted (which took nearly 24 hours, as quick format wasn't available!). I then ran the media creation tool......which failed......error code 0x80070057 and oxA001A....where do we go from here?

Look forward to your reply.

Shaun

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Is this computer listed on HP's list of 'Windows 10 compliant' computers?

Reason I ask is that I have an HP 8100 Elite which is not on this list; and it has been a royal pain dealing with Windows 10 on this machine from the git-go.

My initial install ( done a few years ago now) was somewhat 'forced' on the machine in my eagerness, without using Windows Update; and it went  something like your present experience here......  but luckily somehow mine finally 'took the medicine' and booted up......

I vowed never again to 'force any install' onto this HP again.......

Presently it won't update beyond Build 1607 and it won't ever get any of the present Builds 1703 / 1709 'forced' onto it by myself without Windows Update doing it totally 'au naturale'.......

So far this has not happened; although the little 'Update Feller' tries in vain about every week without success.......

Good luck with your HP and Windows 10 updating.......

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I have the same issue and i just did the bootrec.exe in the command prompt off of the Windows 10 disk boot. after doing the bootrec.exe i get 4 options. Which do i key in next?

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