Windows 10 update freeze

Hello,

To address you concern, there are multiple causes on why updates would stop from downloading. You may check this link for instructions on how to run Windows Update Troubleshooter and choose the link that is appropriate with your OS version.

Regards.

When ever I try to update my windows 10, it will get to 74% it stops and says "we couldn't complete the updates undoing changes don't turn off computer" [SOURCE]

Answer-by-number:

1. Did the computer come with Win10 preinstalled, did you do a clean install of Win10, or did you upgrade a Win7 computer or a Win8.1 computer [<=PICK ONE!] to Win10?

2. Who manufactured the computer (e.g., Dell; HP; Acer; Lenovo; ASUS)?

3. Has a Norton application or a McAfee application EVER been installed on the computer since you bought it?

4. Have you ever run the Norton Removal Tool and/or the McAfee Consumer Products Removal Tool?

5. What Version & OS Build of Windows 10 is currently installed?

• Press & hold the Windows Key and press the R key. In the RUN dialog, type WINVER and press the Enter key.

1. No the computer came with windows 8.1 and I upgraded.

2. The laptop is made by samsung.

3. Yes I have had both norton and mcafee on the laptop. It has mcafee installed now.

4. Yes they have both been used before.

5. It is Version-1511 OS Build-10586.873

Assuming Windows 10 64-bit...

Please answer each of the following [admittedly tedious] diagnostic questions in a correspondingly-numbered list in your very next reply, preferably without quoting this post:

1. When (approx. date) did you purchase the Samsung computer?

2a. When (exact date, preferably) did you upgrade to Win10?

2b. Was the upgrade to Windows 10 (not Windows 10 Anniversary Update or Creators Update) offered & installed via Windows Update or did you choose to upgrade manually?

3. What is the full name of your currently installed McAfee application (e.g., McAfee LiveSafe) and when (exact date, preferably) does your current subscription expirer or auto-renew?

4. In File Explorer [WinKey+E], navigate to & right-click on:

• C:\Program Files (x86)\McAfee <=this folder

Select PROPERTIES: What's the CREATED date displayed on the resulting GENERAL tab?

5a. When (approx. date) was the last time you ran the McAfee Consumer Products Removal Tool?

5b. ...the Norton Removal Tool?

• Fact: McAfee and Norton applications are notorious for not upgradeing (or uninstalling) cleanly. The "leftovers" may be your troublemaker here.

6. When (exact date) was KB4015219 installed according to Installed Updates (not Update History)? [1]

7. Is Adobe Flash Player version 25.0.0.148 (or higher) installed? TEST HERE USING INTERNET EXPLORER OR EDGE ONLY! => http://www.adobe.com/software/flash/about/ 

8. Is Firefox version 53 (or higher) and/or Google Chrome version 58 (or higher) or any other alternate browser installed?

9. Are you in the habit of using "Registry cleaners" (e.g., CCleaner's Registry Cleaner component; Registry Mechanic; System Mechanic; RegCure; RegClean Pro; Advanced SystemCare; Total System Care; Advanced System Optimizer; Comodo System Cleaner; Glary Utilities; Registry Booster; McAfee QuickClean; AVG Quick Clean; AVG PC TuneUp; Norton Registry Cleaner; Norton PC Tuneup; PCTools Optimiser; SpeedUpMyPC; FixMyPC; PC Doctor; TuneUp Utilities; WinMaximizer; WinSweeper; Wise Care 365; Wise Cleaner; etc.)?

==============================================

[1] Settings | Programs | Programs and Features | Installed Updates

1. I bought it in 2015.

2a. I installed when microsoft first let you install it for free.

2b. It was offered to me for free from microsoft, so I chose to upgrade.

3. It is McAfee Security Scan Plus. It is free. So it is just a scanner not an actually virus remover. So I don't have a virus remover. Sorry for the confusion.

4. McAfee Security Scan was created 11/22/2015.

5a. Sorry I have never used the McAfee remover.

5b. Norton was never used in the time I had it.

6. It was installed today 4/22/2017 according to Installed Updates.

7. Yes version 25,0,0,148 is installed.

8. Yes I have firefox version 53 and I have google chrome version 58.

9. No I have never used anything like that.

1. What Definitions versions are currently listed in Defender's Update tab?

2. What Definitions last updated date?

3. What happens when you click on the UPDATE button on that tab?

4. Has Windows 10 Anniversary Update and/or Windows 10 Creators Update (both are "Feature" updates) ever been offered to your computer via Windows Update?

5a. You installed a Norton application but never used it, is that correct?

5b. What was the name of the Norton application?

6. What Version & OS Build of Windows 10 is currently installed (i.e., on 13 May 2017)?

• Press & hold the Windows Key and press the R key. In the RUN dialog, type WINVER and press the Enter key.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

COMMENT: Chances are your Samsung computer came with a Norton or a McAfee free-trial preinstall. Doesn't matter if you never used it.

...my computer is back to freezing at 71% again when I try to update. Anyone know what I can do to fix this?

You could start by answering the questions I asked on 23 April 2017 above.

1.) Virus definition version: 1.243.573.0

     Spyware definition version: 1.243.573.0

2.) It was updated on 5/16/2017 at 7:54pm

3.)It updated when I click the Update button. Now it says it was last updated on 5/17/2017 at 11:04am

4.)No they have not been offered.

5a.) Yes Norton was installed but never used.

5b.)Norton Security Standard.

6.)Version 1511 and OS Build 10586.916

1. When (exact date) was KB4019473 installed according to Installed Updates (not Update History)?

2. Is the computer still freezing when you attempt to install updates?

3. Is Adobe Flash Player version 25.0.0.171 (or higher) installed now ? TEST HERE USING INTERNET EXPLORER OR EDGE ONLY! => http://www.adobe.com/software/flash/about/ 

4. Is Firefox version 53.0.2 (or higher) installed now?

5. Is Google Chrome version 58.0.3029.110 (or higher) installed now?