Windows 10 system thread exception not handled (ntfs.sys) on Dell XPS8700 Desktop COmputer

System Details and Configuration:

Dell XPS 8700 desktop

8 GB RAM

Dual Boot Windows 10 Pro and Windows 7 Ultimate

I upgraded one of my Windows 7 Ultimate to Windows 10 Pro.  Worked fine for a couple of days.  God know what happened but since then, as soon as I turn on the computer it ends up with the Blue Screen with the message:

"system_thread_exception_not_handled (ntfs.sys)"

It then automatically reboots and ends up with the same blue screen recurringly.

What I tried already IN VAIN:

1.  Created a Restore USB Drive from another computer and tried to reboot this desktop.  It seems to ignore the USB and ends up with the same blue screen.

2.  Download the Windows 10 64bit iso file, burned a DVD in the hope to reinstall/recover.  It starts reading the DVD, but ends up with the same blue screen.

3.  I went into the CMOS setup and specifically set it to use the Cd/DVD Drive for booting up.  I still get the sme result as #2.

No matter what I try, it ends up with the same blue screen.  This is my key computer.  I only installed Windows 10 on this computer, as it seemd to work on one of my test laptops.  I am totally crippled.  I am totally screwed!

Can someone please help me?  Many thanks in advance.

 

Question Info


Last updated September 16, 2019 Views 79,698 Applies to:

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Hi Harry,

 

Thank you for posting on Microsoft Community.
We appreciate your interest in Windows 10.

 

What is the make and model of your computer?

Have you installed latest updated drivers?

The Blue Screen error usually occurs when a serious problem causes the computer to shut down or restart unexpectedly. This type of errors usually happens when there are some driver issues on the computer. However, it might also be due to some other software/hardware reasons.

In this case, the System Thread Exception Not Handled error seems to be due to the incompatible or old graphics card drivers on the computer.

 

In order to fix this issue, the computer must be restarted in safe mode. Once after booting the computer in Safe Mode, you have to uninstall the incompatible graphics card driver from the Device Manager and then download and install the latest drivers from the manufacturer’s website.

 

Method 1: Boot the computer in Safe Mode

Safe mode is a diagnostic mode that starts your computer with limited drivers necessary to run Windows. The words Safe Mode appear in the corners of your monitor to identify which Windows mode you are using.

 

Step 1: Use the power button on the sign-in screen to Shift + Restart. This will take you to the recovery boot menu.

Step 2: Click Troubleshoot, Advanced options, Startup settings.

 

You then see a list where you can choose Safe Mode or Safe Mode with Networking (depending on whether you think you’ll need the Internet).

 

To know more about Safe mode, following is an article on Windows Startup Settings (including safe mode):

http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode

Method 2: Update drivers.

 

Step 1: Press Windows key + X key and click on Device manager.

Step 2: Search for Display Adapters.

Step 3: Right-click on the graphics card and click on Update driver software.

You may also download and install the latest graphic drivers from the manufacturer’s website.

Following is a Wiki Article on Blue Screen of Death (BSOD):

http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/blue-screen-of-death-bsod/1939df35-283f-4830-a4dd-e95ee5d8669d

 

Hope this helps!
 
Get back to us if you have queries regarding Windows, we will be happy to help you.
 
Thank you,
Microsoft Community.

 

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Thank you for tryng to help.

The problem is with starting the computer!  It just does not boot up.  It directly displays blue screen!!!  There is no login or anything!

It tries to boot up from thee DVD Drive, but even that leads to the Blue Screen!!!  I actually burned a Windows 10 DVD from the iso, but have the same result, BLUE SCREEN with the same message.

This is a Dell XPS 8700.  What can I do to even boot up in safe mode or anything?  Please help!

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Lenovo Ideacenter

I have this same problem after losing electrical power while my PC was restarting after update this morning.  I can't get to the login screen, just loops through repair with same message.  Totally infuriating.  Windows 10 has been working fine since installation 2 weeks ago

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Hey!

If your problem still exists, I have a following tutorial for you:

1:Get into BIOS

2:Enable Legacy boot (disable SecureBoot)

3:Disconnect your harddrivedisk (HDD, SSD)

4:Boot from a Windows CD or USB stick and start a command prompt

5: connect your HDD or SSD

6: type in:

diskpart

list disk

select disk # (# - number of your disk (hdd volume)

clean

(all of your data get lost)

7: Reinstall Windows

If you have any questions, add me on Skype - dlainght

Greetings, Andrey

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We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  


Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
If you have any questions about the procedure please ask

Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

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It's a real shame to see that Microsoft's team of support people aren't even really reading our problems before copying and pasting generic responses.  

1.  The make and model of the PC is the first thing the user noted.  

2.  All the support tips that were given are based on the assumption that the user can boot to a usable point, but the whole point of his post for support is that he can't get to that point.  

3.  Not reading the original posts doesn't just waste the end users' time; it waste the support teams' time as well.  

Everyone tries to do a good job.  I know the Microsoft team does too. But sometimes these obvious things do need to be pointed out.  Good luck.  

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Buenas a todos, a relacion con ese problema que tienes con el dell, el problema es que la controladora ahci la tienes desactivada. En la bios los DELL vienen por defecto en la bios RAID ON ( dejalo asi ). Vete a modo seguro y en el registro activa el ahci a valor 0 (storahci=0) ; luego vuelve a modo normal y se te habra resuelto el problema.

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I am having exactly the same problem, also with the ntfs.sys driver.

It occurs on the original computer when I boot.

So I removed the hard drive from that computer and with a USB caddy, plugged it into another computer. After about 4 seconds, exactly the same error came up. Plugged the USB caddy into yet a THIRD computer. Again as soon as the HDD was plugged in and initialised that computer also immediately crashed with: system_thread_exception_not_handled (ntfs.sys).

So ... here we have a problem with the ntfs.sys driver that with a certain type of error in the ntfs file system of an attached drive, it will just crash.

OK, attached the drive to a Win 7 computer, no crash. Could then run chkdsk <driveletter:> /f to fix the NTFS errors. Connected back to Win 10 computer, not crashing Win 10 anymore, problem fixed.

NOTE: it would seem to me that there has been a regression in NTFS.SYS from Win 7 to Win 10 in that it now cannot gracefully handle situations it previously could.

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Hi,

 

Thanks for keeping us updated on the above post.

 

We appreciate your contribution in helping other community members resolve issue similar issue to the above post. Contributing resolution regarding any Windows related issue is always welcome in Microsoft Communities forum.

 

Write to us for further assistance on any Windows related query, we will be happy to help you.

 

Thank you.

 

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"set the power button on the sign-in screen to Shift + Restart." makes no sense to me.  Could you describe this to a fairly literate and intelligent non-computer person, please.

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