Windows 10 "password incorrect" error

I recently upgraded to Windows 10 from 8 (I let Microsoft push the update, I did not do it on my own).  The first day it worked fine, then the second day I try to log in and it tells me my password is incorrect and to go to the website to reset.  I did this several times and it still says my password is incorrect.  I can see the password on the screen and there are no typos; I can use other computers to login fine.  It does not give me the option to load a different account.  I've seen posts where other users are having this same problem, but mine seems to be a bit worse:  whenever I try to restore to factory settings or any of the other repair options, it appears to work at first, but then it just goes to a black screen (I can see the mouse when I move it, but nothing else ever happens).  I've tried booting in safe mode, but this too requires a password.  I've tried pretty much every repair/restore option available on the troubleshooting menu that you can access by pressing SHIFT while restarting. I've also tried disconnecting from the internet and signing in locally but I get the same error. Is Microsoft working this and going to push a patch soon?
|

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

 Hi,
 
Welcome to Microsoft Community.
 
I appreciate your interest on windows 10 and also trying troubleshooting steps to fix issue.
 
I understand the inconvenience you faced. I certainly help you with this issue.
 
I would suggest you to Reset password and check.
 
Follow the link:
 
 

If issue still persist so I would suggest you to follow the below steps to fix issue.

1. Use the power button on the sign-in screen to Shift+Restart. This will take you to the recovery boot menu.
2. Click Troubleshoot, Advanced options, Startup settings. When given the choice of startup options, try booting the PC in Safe Mode with Command Prompt. If you can’t get there, skip to the next major step.
3 .If you can get to a CMD window, enable the built-in administrator account:
net user administrator /active:yes
Note: If this fails, check to see if there is a different language in use and use the correct “Administrator” name from the list here.
4. Then restart and sign-in as the Administrator account.
5. Once in the Administrator account, open Regedit and go to the following key:
HKEY_USERS\.DEFAULT\Software\Microsoft\IdentityCRL\StoredIdentities
Save a backup of the key: Export the StoredIdentities key to a .REG file on the desktop.
Then continue with step 4 below.
5. Use boot media to access the recovery command prompt.
6. Start Regedit.
7. Select the HKEY_USERS key.
8. Click File, Load Hive. and go up in the file system to This PC. Then browse to this file and then click Open:
C:\Windows\System32\config\DEFAULT
9. When prompted, name it “def”
10. Select this key:
HKEY_USERS\def\Software\Microsoft\IdentityCRL\StoredIdentities
11.Save a backup of the key: Export the StoredIdentities key to a .REG file on the C:\ drive.
Find the subkey under StoredIdentities that matches the name of the Microsoft Account.
Delete the key.
12. If you loaded the offline registry hive, go back up in the tree on the left and select “def”. Then click File, Unload hive. This option will only be available if “def” is selected.
Restart the PC and test sign-in.
Once done, you may need to Verify the account in Settings, Accounts in order for it to be fully usable in Windows again.
If you used the built-in Administrator account to resolve the issue, please return it to the default disabled state to help keep your PC secure.

 

Note: Please follow the same steps and type net user administrator /active: no to disable admin account after the troubleshooting is done.

Disclaimer:

To do so: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

322756 (http://support.microsoft.com/kb/322756/ )

How to back up and restore the registry in Windows.

I hope this helps.
 
Let us know the status of the issue so that we can assist you better.
 
Thanks.

 

3 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

As I stated in my original problem, when I try to boot in safe mode and access the command prompt, the screen acts like it's doing something at first, then goes to a black screen with the mouse visible but no other action taking place.  I've let it run continuously all night to ensure that it is not just taking a really long time to load.

3 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Tried a couple of the above. But every time it asks for my password.

And evrytime it says it's incorrect!!!

I even tried changing my password (on another comp). Still says incorrect. I tried my old windows 7 log in password. Doesn't recognize it!

Without accepting the password, I can't go any further!!!

Why doesn't it accept?

I even made a new account at Microsoft in another comp. But my comp doesn't even allow me to change users or another account!

It shows only one account, where it refuses to accept its password!!!!!

18 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi, I am having the same problem :\ were u able to resolve it??

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi, I am having the same problem :\ were u able to resolve it??

Exact same problem. Still waiting on a solution that actually works!

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I Don't know why I tried this, but it worked for me! I had exactly the same issue, every time I entered my password it was rejected as incorrect, even though I knew it was correct.  I then got to wondering if there was something wrong with my keyboard - wireless HP one - so I Tried the virtual keyboard, found at the bottom right of the screen under accessibility.  Low & behold it works, so every time I want to login to my pc I have to go through the hassle of opening the virtual keyboard and typing in there.  looking on the positive side - always look for positives - if someone try's to break into my pc its another layer of security perhaps?  hope that helps...

10 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi Preeti,

Having spent hours, trying every password I've ever used,  changed my password using another computer  -  all to o avail  -  I tried to use your method and everywhere I went,  it needed my password which it then rejected  -   again, nothing worked.  I switched keyboards and tried telling the system I was using both UK and US keyboards  -  again no joy.  This was an upgrade from Windows 7 so I don't have a boot media.

Don't ask my why I tried this but I selected 'On screen keyboard' (Icon bottom right hand corner, second from right),  entered my password using the on screen keyboard  -  it was accepted and Windows 10 was up and running !!!!!

My password has seven lower case letters one upper case letter and two digits  -  I don't want to have to use this entry method every time so have you any suggestions for making Windows 10 recognize my keyboard ?

Regards,

Mike Scragg

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I am experiencing the  same problem, I can log into my laptop but I can't log into my desktop using the password I set up the account with. There should be an easy solution here for window 10 user. 

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi,

This was a "Me too" but I've managed tocrack it.

Hold down the Fn key whilst you ar enter your password (probably just for the small case letters).

Some idiot at MS has set the Fn key as 'On' as you are signing on.

As an 'Insider' I've reported this but got no acknowledgement from MS.

Best of luck,

Mike Scragg

8 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi Mike, thank you for the reply.....I have reported the issue too, and they have not go back to me  . I will give it a try, I will let you know if it works. Have a great evening and happy holidays.

Annie Obasih 

4 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

 
 

Question Info


Last updated July 26, 2021 Views 25,874 Applies to: