Windows 10 freezes after a few minutes of being idle (and can only be rebooted the hard way)

Hey guys,

At the moment I am having an issue with Windows 10 that is being mentioned these days (and before) all over the internet.

Since a week or so, Windows 10 freezes the mouse, the keyboard and the screen after being left idle for some minutes. The only action that can be taken is: give the computer a hard reboot with the power button. Sometimes this is not needed: Windows 10 then reboots on its own.

A zillion ‘solutions’ can be found on the internet, but I still haven’t found one that works for me.

Of course there are the hardware guys who suggests it may have something to do with the cooling, the power supply, with the motherboard or some faulty USB socket. No, it has nothing to do with that. My Acer desktop PC is a month old and works perfectly fine. I can work on it for hours without any problems. I just should not leave the PC alone for some minutes, because then it crashes, and all my unsaved work is lost.

Then there are the people who say it must be a software problem. I agree, so far. They suggest you need all the new drivers – well, I’ve got them. Or some settings may be wrong: disable sleep mode and screensaver. Did all that – no solution. Forbid Windows to shut down on its own: I did that with several settings, but Windows 10 freezes and in the end shuts down anyway.

Another suggestion is: make a clean reinstall of Windows 10. I did that twice and it looked like a solution. But then, all of a sudden, the issue reappears, even when there is hardly any other software installed on my machine.

Let’s face it, Microsoft: the problem is with Windows 10 itself. Somewhere there is a bug on one of the updates (an update that keeps returning, whatever you do) and that makes my computer crash. Only when it’s standing idle. In this idle time, Windows 10 is starting a process (defragging, checking software, I don’t know) and it stumbles upon a problem it can’t handle.

Event Viewer mentions the same critical error time and again with the Kernel Power. Duh! That’s me or Windows 10 spontaneously shutting down!

But then there is also a warning popping up about Hello for Business, saying:

Windows Hello for Business provisioning will not be launched.

Device is AAD joined ( AADJ or DJ++ ): Not Tested

User has logged on with AAD credentials: No

Windows Hello for Business policy is enabled: Not Tested

Windows Hello for Business post-logon provisioning is enabled: Not Tested

Local computer meets Windows hello for business hardware requirements: Not Tested

User is not connected to the machine via Remote Desktop: Yes

User certificate for on premise auth policy is enabled: Not Tested

Machine is governed by none policy.

Hello for Business is some kind of security software for facial recognition and fingerprints. It comes with an update – time and again. You can make a clean reinstall- in due time Hello for Business returns, and since I don’t have Windows 10 for Business, but only the Windows Home version, I can not shut Hello for Business down – there are just no options to do that. What is Hello for Business doing in Windows Home software anyway? I don’t have a camera, I don’t have a fingerprint pad. I don’t need Hello for Business, I don’t want Hello for Business! It is only making Windows 10 crash in idle time!

I don’t really need a response to this, because I already read them all. Most are crappy or completely beside the point, some are incomprehensible, a few are technically dangerous – and nothing, literally nothing works. The only thing that will work is: Microsoft providing us with a new Windows 10 update as soon as possible that either solves this problem with idle time, or kills Hello. Preferably both.

Hi Theo

Sorry for the inconvenience this has caused.

What is the exact make and model?

Open Start, type: system information
Hit Enter
Click System summary
Look in the right pane

Copy the system sku info into reply here.

See example:

Which version of Windows 10 is currently installed? See how to verify:

Which version and edition Windows did you originally upgrade from or was installed prior to your current version:

Windows 10 - 1703, 1607, 1511, 1507 (build 10240)
Best regards,
Andre Da Costa
Independent Advisor for Directly

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It is very relevant information to know.

Microsoft no longer keeps a compatibility list, but the manufacturers will often list PC's that are not or those that are compatible.

Depending the age of the system, this can sometimes suggest there might be compatibility issues running Windows 10.

I have reached a conclusion after 3 years of providing voluntary support for Windows 10, users with systems that date back 2014 or earlier should not really try to run Windows 10.

In the case of your system, I see there is a BIOS update released in December of 2018.

I would apply that update to see if it helps:

I noticed you are still on Windows 10 1803, I would try upgrading to the latest version, Windows 10, 1809:

First, try upgrading using the Windows Update Assistant:

If that does not work, upgrade offline using the ISO file, it is more reliable.

Please be advised some users are reporting issues with the Windows 10 1809 update. Make sure you backup before attempting to upgrade:

What is the make and model of your computer?

Have you checked the manufacturers website to determine compatibility?
Check this List to Determine if Your Computer is Compatible with the Windows 10 1809

perform the following tasks:
12 Things You Should Do Before Installing Windows 10

Download the Media Creation Tool Now

Right click the MediaCreationTool.exe file then click Run as administrator.

Accept the End User License Agreement:

Select the option Create installation media for another PC if you want to download a ISO image or create a bootable DVD or USB thumb drive,

Click Next

If you want to download a particular edition or both architectures, uncheck the Use the recommended option for this PC.

Click in the Edition list box, choose your edition then click Next.

Windows 10 - contains Windows 10 Home and Windows 10 Pro.
Windows 10 Home Single Language - only select this edition if you are running Windows 10 Single Language, Windows 8 Single Language or Windows 8.1 with Bing.
Windows 10 N - only select this edition if you reside in Europe, it does not contain Windows Media Player. It contains Windows 10 Home N, Windows 10 Pro N.
Please read the following: Fix Windows 10 Media Creation Tool from Defaulting to Home Instead of Pro

Downloading the ISO file

An ISO file is a digital or virtual replica of a physical disc. In order to use an ISO you must burn it to a optical disc. In the case of Windows 10, a blank Dual Layer DVD or an empty USB thumb drive. If you are using Windows 7, you can create the .ISO then burn it using the built in Disc Image utility. If you are running Windows XP or Windows Vista, you can using a third party burning tool such as ImgBurn or Roxio/Nero.

Creating a .ISO file

For the purposes of this exercise, we are gonna use the .ISO option.

Select ISO file, then click Save, Select your location then click Save.

Wait while the .ISO image is created.

Performing the upgrade:

Once you have the Windows 10 Spring Creators Update ISO, you can double click it to mount it then start the upgrade. If you are installing from a DVD or USB thumb drive, insert or connect it, then click the on screen notification. If setup does not start automatically, click Start > File Explorer > This PC > open the drive containing the Windows 10 setup files, then double click Setup.exe.

Click Run setup.exe

Wait while setup is initialized.

You can select download and install any important updates before upgrading. This is recommended since it can help to ensure a smooth upgrade. If you are not connected to the Internet, select the Not right now radio box instead. Click Next.

Wait while Windows 10 setup checks your system for compatibility issues.

Accept the End User License Agreement.

Wait while Windows 10 setup does one final check to ensure your system is ready.

Windows 10 setup will check if you have enough disk space. If you don't, review the following article for instructions how to upgrade to Windows 10 Spring Creators Update on a system with limited space:

How to Upgrade to Windows 10 Spring Creators Update on a Drive with Limited Space

Please note, you have the option of choosing what you would like to keep, which includes personal files, apps and settings.

This will be your screen for a little while. During the installation, your computer will restart several times.

After the first restart, Windows 10 setup will resume. You will notice the setup experience has once again been refined from the previous animated circle. This will be your screen for a while. When complete, Windows 10 setup will restart automatically.

Sign into your account.

Wait while Windows 10 completes application updates and post setup tasks.

Thats it, the Windows 10 1809 is installed.You can check Windows Update for latest updates, click Start > Settings > Update & security > Windows Update > Check for Updates.

How to prepare your computer before upgrading?

Although updating to Windows 10 version 1809 is a relatively simple process, similar to a repair upgrade; users should perform some basic pre-requisites before initiating the upgrade.

If you are finding it difficult to carry out some of the steps described below, please review detailed instructions how to perform them:

Information in the above link is sourced from a trusted Microsoft MVP Blog.
Best regards,
Andre Da Costa
Independent Advisor for Directly

2 people found this reply helpful

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Question Info

Last updated July 8, 2021 Views 9,532 Applies to: