Windows 10 Creators update disables nVidia 3DVision OpenGL stereo

This problem has been experienced by several of DAT/EM's Windows 10 Professional and Enterprise customers who use OpenGL stereo with nVidia 3DVision, May 2017. Every day brings a new phone call from the next victim. Their stereo works fine until Windows Creators updates along with Windows Updates and the subsequent reboot. Then their stereo turns into mono. Everything to do with nVidia setup is still correct: The video and emitter drivers are current, the stereo settings are still correct [120 Hz on the stereo monitor, Stereo Enable=On, Stereo Display Mode=Onboard DIN connector (with NVIDIA 3D vision)], and the emitter turns bright green when the DAT/EM photogrammetric stereoplotter opens a stereo image pair that worked the day before; however, the display is not stereo.

On a test computer in our office, the symptoms after the Windows Creators update were worse: A black screen with only a moving mouse cursor after Windows Updates and reboot.

Only one of our customers was able to successfully roll back the Creators update, and stereo display capability immediately returned for them. The next few customers could not do any kind of rollback, and ended up having to reinstall Windows 10. Our customers are losing a lot of money in downtime and IT costs.

Please let me know:

1. Exact instructions to roll back the Creators update successfully every time. Why do some customers lose the ability to roll back their Windows Updates? How can losing the ability to roll back be prevented?

2. Is there a way to run the other Windows Updates without updating Creators?

3. Settings that might remove Creators' interference with OpenGL stereo, if any.

 

Question Info


Last updated August 1, 2019 Views 5,688 Applies to:
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Answer

Thank you to all who replied. I have some good news for this issue.

Nvidia has a beta QNF driver version 382.05 dated 4 May 2017 and a WHQL release 377.48 from 14 June 2017. Both of these appear to retain stereo capabilities together with the Windows 10 Creators update.

The WHQL driver 377.35 from 9 May 2017 does NOT work.

The WHQL driver 377.48 is not listed for use with the Quadro Pascal-series cards for Notebooks/laptops. We tested the QNF 382.05 driver in a Windows 10 laptop with an NVIDIA Quadro P4000 in a Dell Precision 7720 Mobile Workstation, and it works well.

When installing a new nVidia driver for use with OpenGL stereo, select the "Custom" and "Clean" settings. Then reset the three nVidia Control Panel settings: 120 Hz (not 144Hz), stereo enable=on, and stereo display mode="On-board DIN connector (with NVIDIA 3D vision)" or one of the top three or four selections if that isn't offered (one of them will give better stereo than the others).

If one of these two video drivers -- and we can assume drivers released after 14 June 2017 -- works, there is no need to roll back your Windows 10 Creators update.

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Hi,

Compatibility issue is one of the possible reasons why you are having this concern. We suggest that you contact the manufacturer of your device or post your queries in our TechNet forums for advanced support.

Let us know if you have any other concerns.

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