Windows 10 crashes & failure of update KB3194496 (error code (0x80073712)

Since the last update (Sept.), my Dell StudioD 540S (Intel Core 2 Quad Processor Q8200 (2.33 GHz 1333MHz FSB), w/4MBcache; 6GB 800MHZ DDR2 4DIMM memory; 640GB 7200RPM SERIAL hard drive) has been crashing at various intervals.  Sometimes it stays up several hours, sometimes only minutes.  Crashes are followed by error messages KERNEL SECURITY CHECK FAILURE, ACPI BIOS ERROR, SYSTEM SERVICE EXCEPTION, CRITICAL INITIALIZATION FAILURE and sometimes IRQL NOT LESS OR EQUAL.  The self-recovery processes seem to fail - Preparing Automatic Repair  often results in a black screen saying only that, without the drive light, sometimes with the drive light and the num lock flashing on and off.  Oddly, after running the built-in diagnostics, I have better success.  My dump files, msinfo and a screen-shot of the failure of the current upgrade are available via Onedrive at: https://1drv.ms/f/s!AsfsxlV5PnWSc0LpBeQKqy9ZG0Q.   Since I ran diagnostics this afternoon, my computer has stayed up for (gasp!) a whole two hours.  I cannot be sure if this is a new trend, however, the screen in Thunderbird is completely whacked and some other things look odd, too.  If anyone can give me some idea what happened with that September update, I would love to know what is going on here.  muchas gracias for any help/info. 

           the crabby old lady

October 1:  Well.  Are we having fun yet?  While KB3194496 was failing to install, things started changing all over.  First, I did a retry of the update which failed again.  Winver now shows that my computer is running Version 1607 (OS Build 14393.187) --- AND IT HAS NOT CRASHED --- yet.  The screens for most functions (SETTINGS, etc.) are different; the big green "settings screen" with the gearwheel does not appear at all, for instance.  Also, the giant icons for the settings are gone, replaced by a list-type display.  Hello?!?  My file Explorer screen is different (again) and the various folders and libraries have been renamed (again) (what is with this My Ebooks, My Pictures, etc.  Whose else would they be for crying out loud?)  Now I have another question: How do I simplify the Explorer screen?  It is a mess.  And I am becoming even more crabby!

            Oct.4.  Okay, the KB3194496 fails with return code (0x80073712) and a message that some files are missing or damaged.  Research has shown me that this refers to Windows Update Files.  I got into Troubleshooting, System and Security, Fix problems with Windows Update.  This showed three problems and corrected two of them; the LIST still seems to be a problem.  I then ran DISM (from Admin command window as DISM.exe /Online /Cleanup-Image /Scahealth)  which returned the message: No component store corruption detected. The operation completed successfully.  Obviously, the Windows Update list component has an undetectable error.  Winver shows my computer at Build 14393,187, so even though somethings were updated by KB314496, not everything was.  I still get crashes usually twice after first booting up, after that, it stays up well, except after sleeping when it is apt to crash again.  sigh. 

              the crabby old lady

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Umm, first, it is not stuck on the "Preparing Windows" screen.  From the Windows update screen, I get the message "Failed to Install" with the error code (0x80073712).  The computer does not attempt to restart after this failure.  It just got much better after the first failure (leading me to think that it really or mostly did install).  Windows keeps telling me that there is no earlier restore point, and if there were, wouldn't that take me back to the point where my computer would not reliably stay up?  At this point, if it crashes, I can get to the boot options and run the hardware diagnostics (which will show some errors), after which, the computer comes up... and stays up until I shut it down.  Obviously, the system itself is creating the problem; either it is overwriting part of vital system code, or some component which has authority to do so is wiping out something vital.  And F8 is not one of the options listed on my boot screen; just F2 & F12. 

        

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Hi,

Please try to perform a clean boot on your computer. This means starting Windows by using minimal drivers and startup programs. It will help against software conflicts that may happen when you install a program or an update. Please check out this link for steps in performing a clean boot.

Once you are in the clean boot mode, go to the What is next when I have a clean boot environment? section of the same article that we gave, and follow the troubleshooting instructions.

After you finish troubleshooting, you can start the computer normally again by following the procedures on the How to reset the computer to start normally after clean boot troubleshooting section of the same web page.

Let us know how it goes.

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JohnRod Nav, well, normally my startup is very clean.  I keep all the possible non-Windows startup items disabled.  I just went and disabled a few that tend to crop whenever I update some software (like iTunes).  I don't believe this has made any difference, except that so far I have had only one crash this morning.  Perhaps that was because I did the clean boot restart while Windows Update was making its second try at installing KB3194496.  I have run the TroubleShooter on Windows Update and it fixed two problems and informs me that the Windows Update database is corrupted.  The update fails on updating the Windows Store app.  I think I will now go mark my wi-fi as metered to stop Windows Update from downloading & attempting to install this update.  It tried eight times yesterday!  And crashed every one.  When I see that Windows has issued a new "cumulative update" (aka "break a variety of things all at once" package) I will invoke the update by hand.  thank you for your help.

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Good afternoon!  Please note the return code: 0x80073712.  I have done SFC and DISM, both show no problems, nothing to fix.  I ran the TroubleShooter for Windows Update.  It showed four problems and fixed three (Reset security settings, Reset service registration, Repair Windows Update components).  The item it did not fix is: Potential Windows Update Database Corruption.  Under Issues found, It listed the above three items as "fixed" and "completed" followed by check-marks.  And the Potential W.U. Database Corruption as "Not fixed" followed by an X-mark.  Potential issues that were checked covered three items, all were listed as "Issue not present".  The next page included the Detection details which were abstruse and included the various package versions. 

  Now, the Event Viewer has some information, too.

- EventData
   127429180128
   5
   WindowsUpdateFailure3
   Not available
   0
   10.0.14393.187
   8024000b
   70FBA1A7-6065-4D21-BA29-606F52902C9C
   Download
   200
   0
   0
   UpdateOrchestrator
   {9482F4B4-E343-43B6-B170-9A65BC822C77}
   0

   

   =Information    10/8/2016 11:49:04 AM    Windows Error Reporting    1001    None
   =Fault bucket 127355147253, type 5
   =Event Name: WindowsWcpStoreCorruption
   =Response: Not available
   =Cab Id: 0

If anyone out there can make anything out of this, thanks in advance! 

           (still very) Crabby Old Lady

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Same problem, same result, only as part of my troubleshooting efforts I tried upgrading to W10 pro, but with the same result. Am now at the point of contemplating a clean install, only if I do that--it seems that my chances of the same update crashing my system again is pretty high.

The one difference is my build, which is 14393.0

Not attempting the database correction as my connection IS metered and I have already incurred over $50 of charges because of this issue, not to speak of maxing out my sizeable home data package.

Issues found
Potential Windows Update Database error detected
Possible issues may prevent Windows Update from keeping your system up to date.
Not fixed
Repair Windows Update Database Corruption
Not run
Some security settings are missing or have been changed
Fixed
Reset security settings
Completed
Service registration is missing or corrupt
Fixed
Reset service registration
Completed
Windows Update components must be repaired
One or more Windows Update components are configured incorrectly.
Fixed
Repair Windows Update components

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The Anniversary Update screwed up my computer.  Changing application literally requires more than a minute to have it response.  This is on a blazing fast pc with 4 SSDs in a RAID 0.  This update screwed up my computer.

I have never used Xbox nor was I part of the Insider FanBoy club.  I uninstalled the Anniversary edition and reinstalled.  Worked fine until I shutdown and rebooted today.  The same screw-up again and it all started with a black screen.  WTH?

The latest updates are:

KB3194496

KB3176937

KB3176935

So again we have Windows updates (security) that are worse than any damn virus.

The guys at work curse MS and their "programmers" several times a day.

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Yes.  Umm, my BSODs continue.  Today I got "PFN LIST CORRUPT" which I understand - the poor computer cannot tell where Windows 10 put anything!  With careful coaxing through the "Preparing Automatic Repair" and "Diagnosing Your PC" and various re-boots, I get the machine up and working. And this keeps happening.  If I run hardware diagnostics right after a crash, I get error codes which indicate the RAM is failing; if I run them after doing a restart while the machine has been up for a while, they indicate no problems.  These problems started the very next day after the anniversary update.  What would you think?  That Windows 10 is trying its best to damage the computer??!?  The event log shows a slew of Task Definition errors combined with messages such as "The previous crash was unexpected" and "No definition could be found for this event". 

Today I received a note which says

Since the troubleshooting steps that we tried did not resolve the issue, we recommend that you contact our Answer Desk team for further assistance.

Let us know if you have additional questions.

Of course, the "Answer Desk" suggests the same actions that I have already taken.

I have these additional questions:  Should I make a good effort to uninstall the anniversary edition update?  What are the chances of that being successful?  The only "fresh install" method seems to be from a boot keyfob (which I created), but this computer will not boot from keyfob, so how would I go about doing a fresh install?  Is it at all possible to go back to Windows 7?  (Perhaps I could do a fresh install from there?) 

      (formerly crabby, now weepy, sad) Old Lady


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Just to let everyone know, the situation continues much as it has since the anniversary edition.  I turn off the power to the computer for say, 12 hours, then boot up.  It goes through various black screens, etc. and comes up (eventually) then crashes within 3 minutes.  I coax it through the reboot process and if I stop to perform the hardware diagnostics, that returns a 2000-0123 code (meaning memory integrity problem).  I then persuade the computer to come up ... and it stays up.  If I do a restart during this up-time and go to the hardware diagnostics, it then indicates that there is no problem, the memory is fine.  If I sleep the computer and then bring it up, it will crash (just a black screen, no message, nada) within a few minutes.

   This morning after this lengthy process, I got a new message - "Microsoft Account.  You need to fix your Microsoft Account for apps on your other devices to be able to launch apps and continue experiences on this device."   SAY WHAT?!?  I have no other "devices".  In the Settings, I turned off all the options pertaining thereto, but clicking on that message took me to the Settings screen which showed that WI-FI communication "with other devices" was turned on.  ??!?  I turned that off, and the computer promptly crashed with a Registry Error message.  It came slowly back up and is still functional.  I think there is a major flaw in Windows 10 by which the OS is poking itself in the eye.

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Last updated July 3, 2020 Views 2,040 Applies to: