Windows 10 64 bit Version 1703 on my HP computer

Windows Update keeps trying to do the Feature Update to Windows 10 version 1709 but is unable to do it. Keeps giving me the error messages "Can't be installed on this computers hardware". That doesn't stop it from trying every two days. How do I stop it?
 

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Last updated June 25, 2019 Views 209 Applies to:

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Hi LennyShaffer, I hope you're doing good today.

Try to download and install that update manually and let me know how it goes.

Refer to this.

https://www.kapilarya.com/manually-download-and...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Regards.

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Hi Lenny

How old roughly is your system, is it more than 5 years old?

If so, the hardware on your system may not be compatible with a newer version of Windows 10 and it is probably best to stick with that version, because it will be stable . . .

If your system is not that old, version 1809 has been released, you should go straight to that version to bring your system up to date and make all previous updates obsolete . . .

With these major upgrades, the most successful method is to upgrade from the Windows 10 ISO - you download the ISO and then perform an Offline Upgrade

Click this link:
https://www.microsoft.com/en-us/software-downlo...
to download the Media Creation Tool (Click on Download Tool Now), with that you can download the latest Windows 10 ISO (Select Create Installation Media for Another PC), then choose ISO

When the ISO file completes downloading

Disconnect from the Internet

Temporarily disable any 3rd party Anti-virus you may have installed

Then, double click the ISO and then run Setup.exe to begin the upgrade . . .
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Doesn't doing it this way wipe out everything on the disk? So I would have to reinstall all the programs I have on the computer already? The HP is not that old. My Win 10 is dated 2017. I got it when 10 came out free.

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Hi Lenny,
I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

A 2017 system should support Windows 10 newer versions.


Try updating to 1809 using Media Creation tool and if it fails let us know.

The fastest way to get the upgrade is through Media creation tool or ISO file.
Please download Media Creation Tool from the link below and select Upgrade this PC at the first screen.
https://go.microsoft.com/fwlink/?LinkId=691209

All steps, including upgrading using ISO file and Media creation tool, are covered here:
https://www.yourwindowsguide.com/2018/10/update...

Content on the above blog is written by a Microsoft MVP so it is safe.
Sumit

MVP Profile:
https://answers.microsoft.com/en-us/profile/8b836f17-c1e9-4b5a-98cc-520ecfc08aaa


Visit https://answers.microsoft.com/en-us/feedback/forum for giving feedback on our support.

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An update doesn't wipe out the data so updating through Media creation tool is safe.
Sumit

MVP Profile:
https://answers.microsoft.com/en-us/profile/8b836f17-c1e9-4b5a-98cc-520ecfc08aaa


Visit https://answers.microsoft.com/en-us/feedback/forum for giving feedback on our support.

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Hi Lenny, sorry, I was offlline

No, if you follow the steps above, that is just an update, not a clean install and you data will remain untouched

It is, as always, a good idea to have a backup of your data when performing a major update . ..
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Apparently it's older than I thought. I looked up the model (HP p6520f, Windows 7 originally) on HP and it's April 2010 so perhaps it's a hardware issue. Will the ISO tool still work? Can't remember exactly when I bought it.

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Yes, it should. Whenever it stops, please show us the screenshot of the message and we would investigate it further.
Sumit

MVP Profile:
https://answers.microsoft.com/en-us/profile/8b836f17-c1e9-4b5a-98cc-520ecfc08aaa


Visit https://answers.microsoft.com/en-us/feedback/forum for giving feedback on our support.

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I have spent the day downloading the 1803 update to install on this computer. It failed. I have a screen shot of the failure message.

I assume for you knowledgeable people you can figure it out. I have no clue. One note in the process was made previously to disconnect from the internet and start the MCT install Well it has to download windows so you can't do that. In doing a Google on this error message the recommendation was to strip the computer of all extraneous hardware, remove all virus software, remove all non-Microsoft software, among a host of other things...essentially strip the computer to the bones and try again. That ain't happening. So (not being smart here) tell me where to go next.

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Hi,
Thanks. The next step is as folliows:

We would like to see the Installation log to check what caused the update to fail/stuck/rollback.

Share the files Setuperr.log and Setupact.log named files from
C:\$Windows.~BT\Sources\Rollback\

and

C:\$Windows.~BT\Sources\Panther
You can open the folder by typing the path in Run or showing hidden files and viewing through explorer.

Use Onedrive/Google Drive/Mediafire to share the files and drop the links in the next reply.
Sumit

MVP Profile:
https://answers.microsoft.com/en-us/profile/8b836f17-c1e9-4b5a-98cc-520ecfc08aaa


Visit https://answers.microsoft.com/en-us/feedback/forum for giving feedback on our support.

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