Why did my PC restart? Loop

Hi Ian,

In the meantime, we recommend rebooting your computer in Safe Mode to return Windows 10 to a basic state. It can help you to allow troubleshooting most issues on your computer. To start your in Safe Mode, visit this link: Start your PC in safe mode in Windows 10 and look for steps under the “From the sign-in screen” section.

When you successfully performed a Safe Mode, your next step is to clear the bad applications that causes issues listed on your System Configuration. This method is called Clean Boot. Visit this link: How to perform a clean boot in Windows to know how to do this.

You can watch this video to know how to perform Clean Boot: https://www.youtube.com/watch?v=-RYJfK4hpQM

If computer cannot be rebooted or cannot be resolve in the software side, you may contact your computer manufacturer’s technician for on-site assistance and let them perform a hardware diagnostic to your computer.

Let us know if you can perform these operations.

Hi Johann,

First of all, thanks for taking the time to help me. How can I reboot Safe Mode in the sign-in screen if my PC goes to that blue screen I was talking about. 

As soon as I turn it on it just loads and shows this; 

And then my only options are to press Next which then loads the PC back to this. My other options is to shut/restart the PC by pressing/holding the power button, then again after turning the PC on it just goes back to load the same thing.

I'll try to boot Safe Mode from there.

Thanks again! I'll be waiting for your reply.

In order to go to Safe Mode, perform a mechanical shutdown. Turn off your computer completely for 5 minutes.

Then, press power on. You need to press the F4 button immediately as soon as your computer gets powered on.

You will redirect to the Safe Mode environment instead of this Windows 10 interface.