I have been trying to backup different directories to repair Windows on a Seagate external hard drive. However, it keeps freezing at about 5%. Different articles say to disable and enable cache writing, and then to repair the external hard drive. But each article shows this policy tab. However, each article shows a policy tab that is not in my device manager. I do not see a policies tab. So how am I supposed to disable or enable cache writing? I cannot enhance the performance to see if it will fix the problem. My dad was able to back up his hard drive just fine. I also was able to back up other directories on a different external hard drive without any problems. It suggests it is the seagate drive. I noticed that on my seagate drive manager, that it is not recognized. However, that software came with a different seagate hard drive.
https://www.ubackup.com/synchronization/external-hard-drive-freezes-when-copying-files-8523.html
https://www.seagate.com/support/kb/how-to-improve-performance-of-an-external-drive-in-windows/