VIDEO TDR FAILURE (igdkmd64.sys)

I have the minidumps uploaded already they happened today

https://1drv.ms/u/s!AvFsnLdTcUreg9cbpExrguEYwaeqyg

Completely remove everything of Graphics driver using DDU and install the newest copy of the driver available.

http://www.guru3d.com/files-details/display-dri...

You can head to either the card manufacturer or device manufacturer to get the newest driver.
Let us know if you require any assistance.
Sumit

Available 6 PM - 8 AM PST
It is always good to include your PC Specs, make and model in the question
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Try upgrading your display driver.

Press Windows key + X
Click Device Manager
Expand Display adapters
Right click the current display adapter
Click Properties
Click Driver tab
Click Rollback driver if the option is available

If not
Right click the current display adapter
Click Uninstall
Check the box that says, "Delete the driver software for this device.”
Exit Device Manager
Restart

Go to Start -> Settings -> Update & security, then Check for updates and install any available updates.

You might need to update the display driver from the manufacturer of your computers website.

If you have an nVidia, AMD ATI video card or Intel HD graphics installed, you can download the latest drivers from their website.

First, determine what type of graphics you have installed.

Press Windows key + X
Click Device Manager
Expand Display adapters

Once you have determined the graphics driver, go the vendors website and search for the driver in the download section:

Intel - Downloads for Graphics Drivers - Drivers & Software - Intel
https://downloadcenter.intel.com/product/80939/...

Some of these sites offer autodetect options.
Best regards,
Andre Da Costa
Independent Advisor for Directly

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Hi Walter,

You should either roll back or update your Intel HD Graphics device driver to resolve these crashes . ..

Open Device Manager (accessible by right clicking your Start Button)
Expand the Display Adapters Section
Right click your video card and choose Properties
On the Driver Tab, choose 'Roll back Driver'

Restart your PC once done . . .

If that does not resolve the issue, go to the support page for your device on the manufacturers website, then download and install the video driver they recommend, it may well be an older version to the one you are currently running
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i tried it and it didnt work but the thing that got him here i was playing injustice 2 at the time and i changed it to play on the cpu and the cpu went into a low resolution mode and quit the game and the desktop was black and i went to safe mode and i should an error about a malware i formatted my laptop which is asus rog gl533vd 

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Did this happen only once?
Sumit

Available 6 PM - 8 AM PST
It is always good to include your PC Specs, make and model in the question
Never Call the Phone numbers received in Emails from the Microsoft Community

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No more than 10 times now and also i have to disable the intel driver to be able to use the laptop

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If disabling works, probably your inbuilt graphics device has burnt/developed defects. I suggest you to take it to a repair shop.
Sumit

Available 6 PM - 8 AM PST
It is always good to include your PC Specs, make and model in the question
Never Call the Phone numbers received in Emails from the Microsoft Community

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Last updated October 16, 2020 Views 5,408 Applies to: