Update Error ( Error 0x80d02002 )

My windows fails to update, that is the error I get.

Feature update to Windows 10, version 1709.

I don't really know how the update process works in depth, but if you tell me how to get a log or where to find them for more info about this error I'll gladly help.

Answer
Answer
Hello,

Open administrative Command Prompt and type following commands one-by-one followed by Enter key.

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
Ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver

Close Command Prompt and see if the upgrade works then.

Hope this helps, Good luck!
___________________________________________________________________________________________________

Microsoft MVP (Windows IT Pro), since 2014 · Windows Insider MVP · Windows Help (www.kapilarya.com)

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Answer
Answer
Try upgrading using the ISO:
perform the following tasks:
12 Things You Should Do Before Installing Windows 10 Creators Update (Version 1709)
https://www.groovypost.com/howto/prepare-comput...


How to download official Windows 10 ISO files
http://answers.microsoft.com/en-us/windows/wiki...

How to Upgrade to Windows 10 Creators Update version 1709 using ISO File from Versions 1507, 1511, 1607 and 1703
https://answers.microsoft.com/en-us/windows/wik...

If you prefer Windows Update, you can try resetting the software distribution folder:

Before carrying out this procedure, disconnect from the Internet. That means turning off Wi-Fi and disconnecting from a wired connection. If you don't, Windows 10 will indicate some files are in use and cannot be modified or the command will be non-responsive. Also, you should restart your computer after disconnecting from the Internet. The easiest way to do it is to enable Airplane mode from the Action Center - Windows key + X.


1. Press Windows Key + X on the keyboard and then select “Command Prompt (Admin)” from the menu.

2. Stop the BITS, Cryptographic, MSI Installer and the Windows Update Services. To do this, type the following commands at a command prompt. Press the “ENTER” key after you type each command.

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

3. Now rename the SoftwareDistribution and Catroot2 folder. You can do this by typing the following commands in the Command Prompt. Press the “ENTER” key after you type each command.

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

ren C:\Windows\System32\catroot2 Catroot2.old

4. Now, let’s restart the BITS, Cryptographic, MSI Installer and the Windows Update Services. Typethe following commands in the Command Prompt for this. Press the ENTER key after you type each command.

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

5. Type Exit in the Command Prompt to close it and then restart the computer.

If you need more help, please continue to engage with us. We want to help you through this.
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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Last updated November 30, 2020 Views 63,695 Applies to: