Ciao,
I'm Ugo, a Microsoft Independent Advisor willing to help other Microsoft customers.
Regarding your question, you can try following one of the methods described below:
1) Below a list of general advices for your situation:
https://www.lifewire.com/when-windows-update-ge...
https://www.yourwindowsguide.com/2017/10/upgrad...
2) Alternatively, you can try the below:
a) Start –> All Programs –> Accessories –> right click on Command Prompt -> select "Run as Administrator". Type net stop wuauserv to stop Windows Update Service.
Wait till you get : The windows update service was stopped successfully. " (DO NOT CLOSE COMMAND PROMPT).
b) - Go to C:\Windows\SoftwareDistribution
- Delete all files in "DataStore" folder
- Delete all files in "Download" folder.
c) In the Command prompt window, type net start wuauserv to start Windows Update service.
Restart your computer and try to get update again (this should fix the issue permanently).
3) Reset Windows Update with a script
https://www.yourwindowsguide.com/2015/12/window...
Other 5 additional tips can be found here:
https://windows10.help/blogs/entry/23-troublesh...
Please let me know if this helped somehow.
Ciao
Ugo