Answer-by-number:
1. Did the computer come with Win10 preinstalled, did you do a clean install of Win10, or did you upgrade a Win7 computer or a Win8.1 computer [<=PICK ONE!] to Win10?
2. Who manufactured the computer (e.g., Dell; HP; Acer; Lenovo; ASUS)?
3. Has a Norton application or a McAfee application EVER been installed on the computer since you bought it?
4. Have you ever run the Norton Removal Tool and/or the
McAfee Consumer Products Removal Tool?
5. What Version & OS Build of Windows 10 is currently installed?
- Press & hold the Windows Key and press the R
key. In the RUN dialog, type WINVER and press the Enter key.
6. Have you
replaced the HDD on the computer-in-question?
7. Are you a registered Windows Insider and if so, has an Insider Preview build ever been installed?