Spotify app makes system restore fail

I think I'v installed the Spotify app from the Microsoft store three times over the last months, and every time I get the same effect: system restores are no longer possible:

So that's a reason for me not to use the app anymore, although for the rest, it works as a charm!

Anyone any idea why the Spotify app and System Restore are incompatible?

 

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Last updated August 26, 2018 Views 2,866 Applies to:

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i hear your pain and had to spend the time to do a full software restore and re-install of important apps (anything not that important I wouldn't bother with since I think this could happen again (it happened to me twice).  

this guy Elmont said that if you can boot to a command prompt (I couldn't) you could try this.  I cannot say whether it works: 

"

I don't have an answer for the Spotify issue that as that is why I'm reading this forum but I do know whats going on with the bad update that screws up USB functionality.
Its a really easy process.
If you computer boots into windows open up a command prompt with administrator permissions. "cmd.exe"
once cmd is up type the following.
Dism /online /get-packages
Find the last rollup update that was installed.
<image>
Once you have found the package name you need to remove it.
Type the following:
dism /online /remove-package /packname:[THE PACKAGE NAME HERE]
Replace [THE PACKAGE NAME HERE] with the rollupfix name that you find in your Dism search. - mine is highlighted in red above
so for my issue I typed this: dism /online /remove-package /packagename:Package_for_RollupFix~31bf3856ad364e35~amd64~~16299.248.1.17
after the package uninstalls you will be asked y/n to reboot. 
after rebooting your USBs will work again.
** you may have to do this for more than one rollup package.
Good Luck! "

you are 100% right about microsoft

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In reply toalanfishbein, unfortunately  removing the update package using this method may have worked BEFORE I tried the Restore process, but I am now caught up in an endless restart/fail/restart loop with no apparent way out of it.

I will remember this for next time though as it seems with current quality control this is happening more and more frequently.

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It is now March 2018 and still no workaround. I still have to this Issue

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The way I see it, %localappdata%\Microsoft\WindowsApps holds EXE shells for all Store apps which declare in their manifest that they want to be able to called from the command line. Consequently, I don't think Spotify is at fault but rather how Microsoft chose to implement this feature. In my case, apart from Spotify there are also executables for Unigram and Bash in that folder. Attempting to copy any of them into another folder returns exactly the same error code as is shown in the screenshot from the original post. Therefore, I'd say the issue is that System Restore has problems accessing those files just as e.g. Explorer and xcopy have, possibly due to wrong permissions, although the permissions window does not show anything out of the ordinary so this may not actually be that likely.

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if you still cannot solve system restore did not completely, you can try the following methods or replace System Restore with a free backup and restore software.

Method 1: For transient error, you can try to do System Restore again later.

Method 2: Fix System Protection settings. Right click Computer, select Properties. Click Configure, and tick Turn on system protection for system settings and previous versions of files. At last, click OK.

Method 3: Disable security programs in your operating system. to uninstall this security software and use a vendor’s clean tool to remove also files and settings remaining from uninstalling, and see if you can complete system restore.

Method 4: The sfc utility will report any corrupt system files that can be the cause for the system restore did not complete successfully windows 10/8/7 error.

Type “cmd” in the search box of Start. Right click cmd and select Run as administrator. Type “sfc /scannow” in command prompt and press Enter.

Method 5: Run system restore from Safe Mode.


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ivy I appreciate the effort you made but don't know your credentials to respond and there are problems with your answer.  I would prefer an official answer from MSFT.

Method 1.  why would you think this is a transient error.  I didn't say it was in my question.

Method 2.  I am talking windows 10. I have no idea where "Computer" is to right click.

Method 3.  I can't boot and can't restore which I clearly said so how can I disable anything.

Method 4.  Not adequately explained how to run SFC utility and not sure any of us with this problem care about reporting it.  we just want to fix it without reinstalling windows 10 and wiping out our apps.

Method 5.  thought I said i tried that didn't work.

I wish everyone replying with a "solution" would explain a little bit about their credentials and why they think their solution worked.  

I am done with this topic.

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I have run into this problem tonight.  Looks like I will be doing a full wipe and reload of my hard drive.  Who wants a buggy windows installation if somehow you found a way out of this bootloop.  Don't do a windows 10 system restore, it could cost you a lot of time.

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i empathize.  my heart falls a little every time windows updates my laptop.  But I haven't had the problem since my original post.  no windows update since then has corrupted my device drivers simultaneously.   I did not re-install the spotify app on the laptop.  If I needed to use laptop for spotify I would use the browser version which in some respects is superior to the special application on windows 10 computers.  I haven't had this issue with spotify app on my desktop that I know of but of course i haven't had to run system restore on it ever.  I'll probably find out that is an issue sometime in the future.

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If you rename the WindowsApps folder, the restore will work.

Use a shell and do the following:

- Go to the location of the WindowsApps folder

- Run "takeown /f WindowsApps"

- Run "icacls WindowsApps /grant Administrators:F

- Run "attrib WindowsApps -S -h"

- Run "rename WindowsApps WindowsAppsOld"

Redo the restore. It will still say that there is a problem with ...\WindowsApps\Spotify.exe but the restore will work anyway.

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thanks for your suggestion and that is sincere.  Unfortunately it's greek to me and that is not your fault.  For security reasons I would never perform these steps based on an unknown person's recommendation.  (I might try something simpler that I understand.) 

We should be hearing from an official microsoft software tech with an official microsoft answer. Not from unverifiable sources.

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