[SOLVED] Windows Update - KB4512941 not installing correctly on Lenovo Legion Y520 15IKBN BSOD

Hi,

i have received notification about KB4512941 from 30.08.2019 and tried 4 times to install it with different options on my Lenovo Legion Y520 15IKBN without success.

I have access to 2 other PCs - one Asus and one Lenovo but business class, where update installs without issue.

The update installs much more faster on my PC than the other 2 - both automatic or when i download the .msu  package.

I have tried disabling the AVG Free antivirus, delayed start of the antivirus, disabling driver signatures Option in CMD : SC config trustedinstaller start=auto - without effect

I always get PAGE NOT FOUND IN NONPAGED AREA BSOD

Any advices ?


Much thanks in advance !

 

Question Info

Last updated December 25, 2019 Views 752 Applies to:
Answer
Answer
The driver that appears to cause the crash is the ArcSec.sys :

BugCheck 50, {ffffe10ca30524e8, 0, fffff80121f46d15, 2}

*** WARNING: Unable to verify timestamp for ArcSec.sys

Could not read faulting driver name
Probably caused by : ArcSec.sys ( ArcSec+6d15 )

The ArcSec.sys is a ArcSoft driver.

Can you uninstall any ArcSoft software such as TotalMedia Theatre and then try the update again.

If no Arcsoft software is installed post back.

8 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.