Reset this PC not working on Windows 10?

Hi Cameron,

Thank you for posting your query on Microsoft Community.

I understand how frustrating it is when things doesn’t work at times.

To Troubleshoot no boot situation, follow the below steps:

Step 1:

I would suggest you to download an ISO image of Windows 10 and try to install again using the Media Creation tool.

http://www.microsoft.com/en-us/software-download/windows10

Installation Media tool:

http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install

Once the bootable media is created, follow next step:

Step 2: Perform Start up Repair.

Follow the steps mentioned below to perform Start up Repair:
       a. Insert the installation DVD or USB and boot Windows 10 from it.
       b. Select “Troubleshooting” from the first Window and then select “Advance Options”.
       c. Then select “Automatic Repair” from “Advanced options” window.

This will help you to boot into your Operating system again.

Let us know if the information was helpful to you. For further assistance feel free to post your queries in Microsoft forums. We will be glad to assist you.

Thank You.

Hi Henrik Rikket,

First of all, I apologies for the delay in response.

We would like to know if you are still facing an issue with Windows 10. If yes, do let us know. We will be glad to assist you in resolving the issue.

Thank you.

Hi,

We appreciate your time and effort for getting back to us.

I would suggest you to check the status of Remote Procedure Call locator service. Make sure the Remote Procedure

Call status is Started and set to Automatic.

Follow the below steps:

1. Press Windows key + R from the Keyboard.
2. Type services.msc and hit Enter.
3. Search for Remote Procedure Call locator service.
4. Double click on Remote Procedure Call locator service and click on Start button.
5. Click on the dropdown list and set the Startup type to Automatic.

If you need any further assistance with Windows then let us know and we would be glad to help you.

Thank you.

I am having the same problem. It started with a malware / virus issue. The virus shut down all my anti-virus software and would not let anything even remotely close to anti-virus / anti-malware install.

I managed to remove the virus, some of it by hand, but then I noticed that some of the symptoms stayed. Most notably anti-virus programs not installing or running. I can run all of them in safe mode, but they fail in safe mode with networking or diagnostic start. Also, those that would not install could be installed in safe mode (after turning on the installer service).

I finally got windows defender working and it removed a threat (twice) but the problem remained. Prowess.D

I tried doing the reset your pc option but have the same symptoms of the little circle going for about 1 second then everything stopping. I can not find anything in the event viewer to indicate why it failed. I also tried repairing from a USB stick, but no luck.

I have run all the suggestions here, and a bunch from elsewhere, but again to no avail. Any help would be appreciated.

Hi...

I tried factory resetting my laptop, but after the initial preperation, it seems that I accidently restarted my laptop, and now an error is showing up that "The computer restarted or encountered an unexpected error. Windows installation cannot proceed. To install windows, click OK to restart the computer, and then restart the installation." I don't know what to do next. Every time I press ok, the error continuously keeps popping up. Please get back to me as soon as possible.

Thanks.

In Windows 10, select Start > Settings > Update & security > Recovery > under Advanced Startup, click Restart now

This worked for me