Problems with File History

I am trying to set up my File History on a new PC and I am getting the following events:

Warning - Unusual condition was encountered during scanning user libraries for changes and performing backup of modified files for configuration (then gives file path)

Warning - Directory was not backed up because it is a reparse point: (gives file path for a net cache)

Error - File was not backed up due to an error: (file path leading to a temporary file wct6AB7.tmp. )

Several errors because of system volume information.

These appear to be keeping my back up from establishing.  When I go to a specific folder history it says it cannot be found.  Any help with this would be greatly appreciated. 


Hi George,

It could be the File History settings are corrupt or the older version of files is not getting saved properly. We need to do further investigation on your concern so that we can identify the cause of the issue. Kindly answer the following questions for clarification:

  • Which build of Windows 10 are you using? To know about it, hit Start, type Winver and then press Enter. You could also press Windows Key + R, type Winver into the Run dialog and press Enter.
  • Were there any changes on your computer prior to the issue? Any troubleshooting steps have you done so far?
  • Can you also please provide us with a screenshot of it? You may refer to this link on how to include a screenshot in your post.

Furthermore, we suggest you to follow the below steps to start and stop the services Windows backup first, here are the steps:

  1. Press “Windows+R” and in the run command box, type “services.msc.”
  2. Search for the service “Windows Backup,” double click on it and check whether the service is started or not.
  3. Click the “OK” button. We suggest that you to stop and start the service again.

Then, the volume shadow copy:

  1. Search for the service “Volume shadow copy,” double click on it and check whether the service is started or not.
  2. We suggest you to stop and start the service again.
  3. Click on “OK” button and check whether you can perform backup successfully.

We're looking forward to your response.

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Question Info

Last updated February 6, 2019 Views 355 Applies to: