Hi Juan,
It seems that the troubleshooter found that the app is incompatible with Windows 10 Creators Update. However, you may make older programs compatible with that version of Windows.
You may install the program through Compatibility mode, here's how:
- Right-click the program, select Properties, and then select the
Compatibility tab.
- Under Compatibility mode, tick the box next to Run this program in compatibility mode for:, then select the version of Windows that you know where the program will work.
If the app is still not launching, we suggest that you check with the software developer's website for the compatibility of the app with Windows 10 Creators Update.
Regards.