Laptop Batter issues after Windows 10 1803 update

Hey!

I found the following issues with my laptop battery after 1803 update.

  1. Battery back up reduced to 20 minutes from 3 hours.
  2. Battery icon in task bar disappears occasionally.
  3. System turns off  suddenly with out any warning.
  4. Battery doesn't get fully charged(only up to 94%).

Laptop Model: HP Notebook-15-ac-141ne

Fan seems to be working properly with out over heating issues.

Error events are shown below.

Please help.


 

Question Info


Last updated October 16, 2018 Views 1,065 Applies to:
Hi Sooraj. I'm Greg, an installation specialist and 8 year Windows MVP, here to help you.

Check the manufacturer's Support web page for your full model number to see if there is a battery issue or recall for it.

Run the battery recalibration here: https://www.howtogeek.com/172271/how-to-calibra...

Then generate a battery report and post it back here: https://www.groovypost.com/howto/generate-batte...

Right click Start to open Device Manager, under Battery choose the battery device, then Driver tab, then if available Roll Back the driver. If not available, choose Uninstall Driver, restart PC to reinstall.

If this was caused by April Version 1803 update can roll back Version 1803 in Settings>Update & Security>Recovery and then hide it until it matures using the Hide Updates Tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...

If this was caused by Windows Updates then you can check which were installed at Settings>Update & Security>Windows Update under Installed Updates, then uninstall them from the link there, and hide with the Hide Updates tool downloaded from here: http://download.microsoft.com/download/f/2/2/f2...

You can also use System Restore to get before the problem began, then check for Updates with the Hide Update tool and hide them: http://home.bt.com/tech-gadgets/computing/how-t...


If nothing else helps then you might need to replace the battery. However I will tell you that most OEM after-market batteries and chargers have problems so I would only buy the official manufacturer's battery from the PC maker to be sure.


I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.
----------------------------------
I am a volunteer and not Microsoft.

Approaching 100,000 helped in forums. I don't quit for those who are polite and cooperative.

Windows MVP 2010-19, Moderator

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

There are a variety of factors why your laptop’s battery might suddenly stop charging or won’t charge to full capacity. These can include, age, health and possible firmware or hardware issues. One of the easiest things you can do is power down your computer, plug it in and let it charge overnight. If you don’t see any differences, try some of the following suggestions below.

1. Run Windows 10 Battery Diagnostics

If your battery isn’t fully charging, the first thing you can try is the Battery troubleshooter in Windows 10.

Open Start > Settings > Update & security > Troubleshoot
Scroll down then click Power
Click Run the troubleshooter

Complete the wizard then restart your device to see if the problem is resolved.

Most laptop computers include their own factory diagnostics utilities, too. It is recommended you also use those to test your battery. Accessing the diagnostics will vary by manufacturer, so, consult the documentation that came with your computer. Before you run a test, you might need to first fully charge the device to 99 or 100 percent, disconnect the AC adapter, boot into the diagnostic utility then run the test.

2. Check if Your AC Power Supply is Properly Connected

Sometimes the power cable connected to your AC power supply brick might be loose. Check to make sure it is fitted and secured properly.

3. Try a Different Wall Outlet and Check for Low Voltage and Electrical Issues

The other day, my house had some serious electrical issues going on. You would be amazed how much voltage issues can affect the performance of your system. Plugging in my laptop into an outlet within my room dimmed the light, while an outlet in the living room caused it to wink.

Another room it remained constant but charging was horribly slow. This, of course, meant I had low voltage issues and with so many appliances competing for the little bit of faulty energy, it made it even worse. Ultimately, I ended hiring an electrician to sort out the issues. After fixing it up, my laptop started charging normally.


4. Test with Another Charger

I mentioned the AC power adapter earlier. It’s possible your charger might be the culprit. If you have a working spare laying around the home, give it a try to see if it charges. You can also borrow one from your work colleague if you don’t have any. If you don’t have access to another charger, try yours on another laptop to see if it charges the device.

If you are mixing and matching laptop power adapters, make sure you choose the correct power supply.

5. Remove All External Devices

If you keep external devices such as a smartphone, a USB external drive, mouse, printer and anything else attached to your system while charging, it will take longer for your battery to reach 100%. Make sure you disconnect all of those devices so your system won’t be competing with all the other electronics.

6. Check Your Connectors for Dirt or Damage

If your laptop has a modular battery, remove it then check for any damage or to see if it needs cleaning around the contacts and inside the battery compartment. Also, check if there are any dust particles inside the charging port that might be preventing the battery from charging.

7. Check for BIOS and Chipset Driver Updates

Sometimes your system might be overdue for an update for components such as your BIOS and Chipset. Updates can help resolve bugs that might be preventing the battery from charging efficiently.

8. Press and Release Power Button Reset

Sometimes unknown glitches can prevent the battery from charging. An easy way to fix it is to power down your computer, hold down the power button for 15 to 30 seconds, plug in the AC adapter, then start the computer.

9. Disable Apps and Check Battery Usage in Windows 10

Going back to Windows 10 a bit, recently, I noticed my Surface Pro was taking an unusually long time to charge and the fans started to rev up. Little did I notice the culprit was right there on my Taskbar all along. Slack’s Windows client was waiting in an attempt to connect to the Internet. So, checking your apps to determine whats running in the background can help you not only conserve battery life but limit what prevents it from charging faster.

There are a couple ways to do that. Open Start > Settings > Privacy > Background apps. Scroll down then toggle off the apps that might be preventing your device from reaching a full charge.

Still in Settings, open System > Battery > Battery usage by app. This will tell you which apps are using the most battery and you can make a decision what to do, whether to let Windows decide if it should run in the background while not sacrificing battery life.

10. Replace Charger or Battery Module

Ultimately, if you don’t see any improvements after trying all the above, then it’s maybe best that you replace either the charger or battery itself. This will require contacting your laptop manufacturer and placing an order. Batteries and the chargers are not necessarily cheap, especially if its an older system. But, if you have no choice, its something you will just have to do to get your system back in working order.

If none of the above works, I suggest you rollback.

There seems to be some early adopter issues at this time with Windows 10 1803, if you can, I recommend you downgrade to your previous version until the Spring Creators Update matures with future cumulative updates.

Open Start > Settings > Update & security > Recovery > under Go back to my previous version of Windows 10, click Get started.
or
Press Control + Alt + Delete
Click Sign out

At the Sign In screen, hold down the shift key on your keyboard while clicking the Power button on the screen
Continue to hold down the shift key while clicking Restart
Continue to hold down the shift key until the Advanced Recovery Options menu appears

Click Troubleshoot

Click Advanced options

Click Go back to the previous version of Windows

Windows Update might attempt to upgrade to Windows 10 1803 again. See instructions how to block it:
https://www.groovypost.com/howto/block-windows-...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

hi i am SHAHBAZ i have updated my HP 15-BS542TU to April version windows 10 1803

i amm facing with the problem of -

when i open my laptop battery icon is removed from taskbar.

Battery report

COMPUTER NAME DESKTOP-SAM
SYSTEM PRODUCT NAME HP HP Laptop 15-bs0xx
BIOS F.10 05/10/2017
OS BUILD 17134.1.amd64fre.rs4_release.180410-1804
PLATFORM ROLE Mobile
CONNECTED STANDBY Not supported
REPORT TIME 2018-06-2422:25:44
Installed batteries

Information about each currently installed battery
NAME PABAS0241231
MANUFACTURER Hewlett-Packard
SERIAL NUMBER 41167
CHEMISTRY LION
DESIGN CAPACITY 41,610 mWh
FULL CHARGE CAPACITY 41,114 mWh
CYCLE COUNT -

Recent usage

Power states over the last 3 days
2018-06-2122:35:18 Active Battery 77 % 31,419 mWh
22:35:19 Suspended 77 % 31,419 mWh
23:07:24 Active Battery 77 % 31,229 mWh
2018-06-2201:30:49 Active AC 34 % 14,016 mWh
01:40:17 Suspended 46 % 18,586 mWh
01:54:50 Active AC 63 % 25,652 mWh
02:30:24 Active Battery 96 % 39,318 mWh
02:38:21 Suspended 94 % 38,281 mWh
09:38:08 Active Battery 93 % 38,150 mWh
10:22:30 Suspended 81 % 33,011 mWh
10:50:59 Active Battery 80 % 32,777 mWh
11:26:29 Suspended 71 % 28,937 mWh
20:38:40 Active Battery 71 % 28,777 mWh
20:53:00 Suspended 66 % 27,127 mWh
20:54:40 Active Battery 66 % 26,922 mWh
21:21:14 Active AC 55 % 22,484 mWh
21:22:21 Suspended 56 % 22,951 mWh
22:00:19 Active AC 95 % 38,588 mWh
22:17:14 Active Battery 99 % 40,398 mWh
22:30:30 Suspended 96 % 39,040 mWh
22:55:17 Active Battery 95 % 38,851 mWh
2018-06-2303:48:10 Active AC 21 % 8,468 mWh
04:11:13 Active Battery 48 % 19,666 mWh
04:11:22 Suspended 48 % 19,681 mWh
14:48:44 Active Battery 48 % 19,506 mWh
16:23:23 Suspended 10 % 4,205 mWh
18:13:29 Active Battery 100 % 40,690 mWh
18:50:16 Suspended 85 % 34,646 mWh
22:49:52 Active Battery 84 % 34,471 mWh
22:55:00 Suspended 83 % 33,916 mWh
22:56:57 Active Battery 82 % 33,638 mWh
2018-06-2403:41:14 Active AC 11 % 4,424 mWh
04:58:51 Suspended 96 % 39,318 mWh
05:02:42 Active AC 97 % 39,858 mWh
05:03:19 Active Battery 97 % 39,931 mWh
05:03:58 Suspended 97 % 39,858 mWh
14:17:40 Active Battery 94 % 38,778 mWh
16:26:02 Suspended 51 % 21,024 mWh
18:51:08 Active Battery 51 % 20,863 mWh
19:55:33 Active AC 37 % 15,315 mWh
20:49:21 Suspended 95 % 38,924 mWh
22:14:55 Active Battery 94 % 38,836 mWh
22:25:44 Report generated Battery 92 % 38,018 mWh
Battery usage
Battery drains over the last 3 days
2018-06-2122:35:18 Active 0:00:01 - -
23:07:24 Active 2:23:24 42 % 17,213 mWh
02:30:24 Active 0:07:56 3 % 1,037 mWh
09:38:08 Active 0:44:22 13 % 5,139 mWh
10:50:59 Active 0:35:30 9 % 3,840 mWh
20:38:40 Active 0:14:19 4 % 1,650 mWh
20:54:40 Active 0:26:34 11 % 4,438 mWh
22:17:14 Active 0:13:16 3 % 1,358 mWh
22:55:17 Active 4:52:52 74 % 30,383 mWh
04:11:13 Active 0:00:08 - -15 mWh
14:48:44 Active 1:34:39 37 % 15,301 mWh
18:13:29 Active 0:36:47 15 % 6,044 mWh
22:49:52 Active 0:05:07 1 % 555 mWh
22:56:57 Active 4:44:17 71 % 29,214 mWh
05:03:19 Active 0:00:39 - 73 mWh
14:17:40 Active 2:08:22 43 % 17,754 mWh
18:51:08 Active 1:04:25 13 % 5,548 mWh
22:14:55 Active 0:10:48 2 % 818 mWh
Usage history
History of system usage on AC and battery
2018-06-04 - 2018-06-11 592663:40:18 - 8:02:25 -
2018-06-11 6:44:51 - 0:43:51 -
2018-06-12 6:16:10 - 1:07:54 -
2018-06-13 5:44:14 - 1:39:02 -
2018-06-14 3:40:41 - 0:02:19 -
2018-06-15 1:26:04 - - -
2018-06-16 4:27:16 - 0:15:28 -
2018-06-17 5:37:05 - 0:45:34 -
2018-06-18 3:54:43 - 1:05:32 -
2018-06-19 3:04:46 - - -
2018-06-20 2:49:22 - 0:20:59 -
2018-06-21 4:37:11 - 1:45:00 -
2018-06-22 4:50:36 - 1:03:02 -
2018-06-23 7:07:33 - 0:23:01 -
Battery capacity history
Charge capacity history of the system's batteries
2018-06-04 - 2018-06-11 40,937 mWh 41,610 mWh
2018-06-11 40,909 mWh 41,610 mWh
2018-06-12 40,827 mWh 41,610 mWh
2018-06-13 40,807 mWh 41,610 mWh
2018-06-14 40,807 mWh 41,610 mWh
2018-06-15 40,807 mWh 41,610 mWh
2018-06-16 40,807 mWh 41,610 mWh
2018-06-17 40,807 mWh 41,610 mWh
2018-06-18 40,807 mWh 41,610 mWh
2018-06-19 40,807 mWh 41,610 mWh
2018-06-20 40,807 mWh 41,610 mWh
2018-06-21 40,807 mWh 41,610 mWh
2018-06-22 40,807 mWh 41,610 mWh
2018-06-23 40,820 mWh 41,610 mWh
Battery life estimates
Battery life estimates based on observed drains
2018-06-04 - 2018-06-11 74566:06:27 - 75791:58:00 -
2018-06-11 5:21:49 - 5:27:20 -
2018-06-12 4:59:29 - 5:05:14 -
2018-06-13 5:55:02 - 6:02:01 -
2018-06-14 4:56:15 - 5:02:04 -
2018-06-15 6:08:22 - 6:15:37 -
2018-06-16 5:40:48 - 5:47:30 -
2018-06-17 5:58:21 - 6:05:24 -
2018-06-18 5:40:25 - 5:47:07 -
2018-06-19 5:18:45 - 5:25:02 -
2018-06-20 5:20:31 - 5:26:49 -
2018-06-21 6:13:23 - 6:20:44 -
2018-06-22 5:50:57 - 5:57:51 -
2018-06-23 5:08:17 - 5:14:15 -
Current estimate of battery life based on all observed drains since OS install
Since OS install 31564:38:04 - 31945:25:50 -

please help me out....

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.