KB4054517 2017-12 Cumulative Update for Windows 10 Version 1709

Help!!

Good evening community,

For approx. 2 weeks I've had the above update attempt to install in a never ending loop.

I've tried many of the posts/solutions found on the www but thus far to no avail.

The update was initially for amd x64 systems, even though mine is Intel and having been trying for many days I've somehow made the Windows update look for and attempt to install for just x64 systems.

Manually downloading and installing the 'correct' update fails at the end

Last week alone, due to other updates failing, I bit the bullet and carried out a fresh install, again the never ending loop came back.

The acknowledgement here - https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/windows-update-from-1703-to-1709-stopped-hardrives/08146990-cf09-4b11-99c0-63c834338ad6 - prompted this post as it appears to be of a similar issue (as with many other posts on this community)

Darren

 

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Last updated June 14, 2018 Views 1,304 Applies to:

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We are volunteers willing to help you try to resolve this issue. I am Rob, a 10 time and dual award MVP specializing in Windows troubleshooting.

I just had the same issue and did a Repair Install (allows you to keep programs and files) and selected Add Updates when prompted, All updates were properly applied during the procedure.

A Repair Installation which allows you to keep the programs and data though redundant backups are always a good idea.

How to: perform a repair upgrade using the Windows 10 ISO file
http://answers.microsoft.com/en-us/insider/wiki...

How to Prepare Bootable Install Media for Windows 10 - DVD, USB or SD Card
https://answers.microsoft.com/en-us/windows/for...

We are here to help and please let us know the results.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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Thanks for the very prompt reply Rob!!

Having had a quick look at the links you kindly gave, a question or two has been raised in the old grey matter

Q. "A repair upgrade is the process of installing Windows 10 over the existing installation of Windows 10 on your hard disk"

Does this overwrite all of the original files that came preinstalled? The reason for asking is because I've also been in touch with Asus support and their solution was to send it back to them (as it's still in warranty), though I was reluctant to do this as a warning that postal and handling costs may apply popped up during the filling out of their online support rma page and imho this problem isn't of my making.

Q. The reinstall I carried out a week or so ago was using the delete all my settings, apps and files method.

Would this method have been better than the keep my files etc

None the less, I shall go about trying what you've suggested as soon as I can.

TIA

Darren

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If ASUS wants you to send the unit back there probably is a reason they are not even disclosing. Normally they would not do that for this issue. So I would return the unit.

You did what is a Reset which does remove apps.

A Repair Install leaves your existing data and programs intact assuming it completes as it should. Though it usually completes without issue backups are always a good idea when doing major system modifications.

A Clean Install is the best however that is because it removes everything leaving Windows with a clean slate. However, it is also the most time consuming since you have to re-install Apps and restore Data.

Let us know your results and if you need further assistance.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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Many users are reporting issues with this update, I recommend you uninstall and block it until further notice:

Press Windows key + R
Type: appwiz.cpl
Hit Enter
Click View installed updates
Select the recent update
(This is the update you want to uninstall KB4054517

Right click it then click uninstall.

Is there an option or work around to block updates or hardware drivers that might cause problems?
Yes, Microsoft has released a KB update (KB3073930) that will let users block or hide Windows or driver updates.

You can download it at the following link:
https://support.microsoft.com/en-us/kb/3073930

After downloading, launch it, click Next, wait while it detects pending Windows Updates.

Click the Hide Updates menu.

Scroll through the list then select then select the update. Check the box next to the update then click Next to confirm changes.
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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Hi Rob,

The reason Asus want it back is because even they couldn't get their head round why it kept downloading and installing the same update over (roughly) 50 times. The original call handler listened to everything I'd tried and even he couldn't add further advice, hence he put me in touch with their technical support team. I guess it's still an option but their £45 'handling' fee plus and repair costs if the problem isn't with the device is what's put me off.

Of course you're right - a refresh/reset over a reinstall, my bad.

I've done the iso part and was currently in the process of preparing to reinstall, then saw the email notification for your reply so cancelled that part, then saw the reply from Andre which got my attention!!

I may still try the reinstall if all else fails, so thanks again.

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Hi Andre,

Thanks for your reply.

I've read many of the reports regarding the update, which was one of the reasons why I signed up to this community - a lot of help from other community guys/gals but not so much from MS direct.

A bit of a problem at this end, as having gone to uninstall updates, it's not showing!!

Plus here's a new error code

And here's what I see when checking update history (removing the downloads from Software Distribution folder the likely cause)

I'll give the work around ago in a few moments

Darren

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A quick fwiw

Here's the original update (note 2017-11 and amd x64):

As per the image above, it would hang at 99%. Windows trouble shooter would say updates are pending a restart, it would apply the fix but repeat the download and install of the above. 

It would then check for updates as soon as I went to updates:

Then a never ending repeat cycle.

The update now states 2017-12:

Which sometimes only takes a few minutes, at other times 30mins plus.

The status will then go to installing and hang at 99%. Windows trouble shooter again would state updates are pending a restart, but this option seems greyed out - not sure when or how this happened:

(just checked this prior to posting, hence the time stamp on the above).

So it was two different update KB numbers, but these also would stop Windows Defender from updating it's database too, but this, at the time of posting, appears to be fine now.

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some more info, if it helps.

Trouble shooter checking for issues with windows update:

stating updates are pending:

resolving:

Now, normally I get a fixed only, but during the last several attempts:

But it fails. So on to manual update:

And here's what happens:

go to check for updates (time and date stamped):

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Help!!

I tried the solution from Rob (repair upgrade), but sad to report it didn't resolve the issue. It would appear that it somehow made it worse.

Since trying this, the laptop became very slow when trying to use it for anything else. Having said that, it could be a coincidence.

The updates attempted to continuously download and install in the same loop.

So I tried the solution from Andre.

Got it to find and hide both amd x 64 and x 64 updates.

However, for well over 24 hours, I had a bluescreen with 'Preparing to configure Windows Don't turn off your computer'. If I try to force the laptop to switch off (by holding the power button) and then switch it on again, the same screen is displayed. It's currently been doing this for another 6+ hours.

How can I get it to at least boot to a usable system.

(currently having to write this on a mobile, so hope it posts okay......) 

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Oh no :'(

Went via power up and F9

"start-up repair couldn't repair you PC"

Had to resort to reset this PC.

Hoping and praying this works, but assume the update fiasco will never get sorted, well not for me anyway.

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