KB4022725

Although update KB4022725 for Windows 10 Version 1703 says it was successfully installed, ALL of my files, data, pictures, email, etc. have disappeared.  It's as if I have a brand new computer.  Anyone else have this problem????

Thank goodness for Carbonite!

Hi,

If you noticed that some of your files are missing after updating your computer, it could be that files might be hidden from view, or your files may have been moved. Another reason could be that you're not signed in to the administrator account. Try to search for your files using the search box on the taskbar. If you still can't find your files, type indexing in the search box, then select Indexing Options. Click Advanced to view more options, then select the Troubleshoot search and indexing link and follow the steps.

In case you're still not able to find your files, you can try to restore them from a backup.

To do that, select Start  > Settings  > Update & security  > Backup , and select Backup and restore. Select Restore my files and follow the instructions to restore your files.

Let us know if your need further assistance regarding this concern.

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My pc would not install KB4022715 so I installed and ran MacAfee removal tool and then no problem installing KB4022715 hope this helps. 

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Last updated May 25, 2018 Views 307 Applies to: