KB4015217 update causes Windows Settings/Update&Security to freeze

Uninstalling KB4015217 fixes this problem, but also have to disable Update service to stop it from reloading. Not a good plan for future MS updates. Running W10 Home on Acer laptop Aspire 7551, MCU is AMD phenom ll  x4 N970, 4GB DDR3. With the Update & security panel non-functional it is difficult to perform recovery. Please note a complete refresh was done which took over an  hour and again once KB4015217 was installed the problem came back  Our newer desktop ASUS W10 home with Intel core i3 work Ok with this update and Settings Menu. MS you might consider moving the recovery stuff out of the Update panel into a separate menu.
 

Question Info


Last updated August 29, 2018 Views 661 Applies to:
Answer

Hi,

Upon checking Acer's website, the available driver for your Acer Aspire 7551 is only for Windows 7. If that is the case, there may be a compatibility concern with your computer and Windows 10 that is why you're experiencing the issue. Your computer may be running fine with the previous updates of Windows 10 but, based on your post, it seems that the limit of your Acer Aspire 7551 is only up to the version or update before KB4015217. If you will attempt to download the KB4015217 update or any other future updates, you may experience more concern on your computer. We recommend you contact Acer to double check if your computer is compatible to Windows 10 and also to further assist you with your concern.

If you still have any questions, kindly reply to this thread.

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