How to restore files to a new computer using file history

Hi. When we try to restore the files, the new computer says that there is no File History folder on the external drive, even though this folder is visible in File Explorer. It's as though the computer can't recognise the File History folder. We've set up the Administrator Account using the same name and PIN as before. Any help much appreciated.
Hi MikeEyre1,

Thanks for reaching out.

I'm Janelee, an Independent Advisor and community member like you. I'll be glad to help you.

I encountered the same issue before and I found this helpful link which guided me on how to deal with this:
https://superuser.com/questions/659953/how-do-y....

Just follow step 5-7.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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Hi. Thanks very much Janelee. I'll give that a go.

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That's great to hear. Let me know how it goes.

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Sorry for delayed response. I won't have access to the computer concerned until the weekend.....

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Hi again. I tried to do those things, but each time, the computer says that no drive can be detected with a File History folder on it. Very strange - not sure what else to try.

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Hi. When we try to restore the files, the new computer says that there is no File History folder on the external drive, even though this folder is visible in File Explorer. It's as though the computer can't recognise the File History folder. We've set up the Administrator Account using the same name and PIN as before. Any help much appreciated.

I am having the same issues, and i still I have hopes to get some good help here now, so i am grateful to find this thread,  and am staying tuned.... 

 I am having the same problem, and have done my homework to see people having the same problem and its as if microsoft does not directly have a fix or good working guidance

If possible, please confirm or deny that statement.  

I am just as happy now to use a 3rd party fix, a different  app. a work around, but it is difficult to again be frustrated by what Microsoft says or does not say.  The hard core techies know what i mean

Dan

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Last updated April 14, 2021 Views 625 Applies to: