Hi,
Sorry for the inconvenience caused to you, Thank you so much for your valuable question please, If my understanding is right, I would suggest you to please see the below mentioned article once please (if not tried before) and see if it helps. I am hopeful that your query will be resolved, If the issue persists or if my understanding is different from your concern, kindly do let me know,waiting for your kind reply please.
http://www.infoworld.com/article/3196673/malwar...
http://www.infoworld.com/article/3196825/micros...
http://blog.emsisoft.com/2017/05/12/wcry-ransom...
http://blog.emsisoft.com/2017/03/30/spotlight-o...
http://blog.emsisoft.com/2017/05/01/how-ransomw...
http://blog.emsisoft.com/2017/02/16/how-to-remo...
https://www.bleepingcomputer.com/virus-removal/...
Note: This is a non-Microsoft websites. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Please let me know, if that helps and feel free to ask back any question.
Kind Regards:
Yasir
