Fix Windows Update issues

Please kindly follow the below suggested methods and see if it helps to resolve the issue with the failed updates.

Important: Before troubleshooting, please:


1. Sign-in with an account with administrative privileges.

2. Keep only your monitor, mouse and keyboard attached and disconnect all other external devices (printer, scanner, USB, external drive...).

3. Make sure that the Date, Time & Regional settings are correct.

4. Uninstall all 3rd party anti-virus software on your computer. You will still be protected with Windows Defender. If you wish to re-install your preferred anti-virus applications, you can do it afterwards.

5. Make sure that your laptop’s battery is working and charged up and if you are upgrading a desktop connect it to a UPS

6. Set your computer to Never Sleep Mode

To do that, please press Windows logo key + key at the same time. Go to System -> Power & sleep. Change all values to Never

7. Make sure that your system has enough free space on O.S drive (at least 10GB). O.S drive is usually C:\

8. And RAM ( at least 2GB)


Method 1. Run the Windows 10 Update Troubleshooter

The troubleshooter will run and scan to find any issues that may cause problems for Windows Update. By default, auto-repair is checked, any detected issues during the troubleshoot will be repaired automatically.

1. Click on this link to download the wu.diagcab file, which is Windows Update Troubleshooter.

Note

In case you cannot click on the above link, then copy and paste this link to the address bar of your web broswer: https://support.microsoft.com/en-us/help/4027322/windows-update-troubleshooter



2. Run wu.diagcab file and follow the steps in the wizard to find and fix problems with Windows Update.

Select Windows Update and click Next

If prompted, click the Try troubleshooting as an administrator option. If it is not working, you need to sign-out and sign-in with an administrative account.



3. Let the troubleshooter fix the problem and click Close once it's done


4. You re-run the tool, but this time select Background Interlligent Transfer Service.  Then you follow the steps in the wizard to find and fix problems.

5. You re-run the tool and this time select Windows Networking DiagnosticsThen you follow the steps in the wizard to find and fix problems.

6. When Windows Network Diagnostics is completed, you restart your computer and try to update again.


Method 2: Fix Windows file corruption.

Note: You need to run both the DISM and SFC commands shown below, not just one of them.

1. Click Windows button, type "cmd" without quotes in search box. Then right-click on Command Prompt.

If you are prompted for an administrator password or for a confirmation, type the password, or click Allow or Yes.

2. Type the following command, and then press Enter.

DISM.exe /Online /Cleanup-image /Restorehealth

Note It might take several minutes for the command operation to be completed.

3. Type the following command and press Enter.

sfc /scannow

Note It might take several minutes for the command operation to be completed.

4. Type the following commands and then press Enter key after each one

SC config wuauserv start= auto 

SC config bits start= auto 

SC config cryptsvc start= auto 
SC config trustedinstaller start= auto

5. Restart your computer and try to update again.

Method 3: Reset Windows Update components  

Step 1. In the search box on the taskbar, type cmd.

Step 2. Right-click Command Prompt in the search results and select Run as administrator.  (Select Yes or Continue, when prompted by the User Account Control.) 

Step 3. In the Administrator: Command Prompt window, type the following commands and then press Enter key after each one:

net stop bits
net stop wuauserv
net stop cryptSvc
net stop msiserver

rd C:\Windows\SoftwareDistribution /q /s

rd C:\Windows\System32\catroot2 /q /s


Note: If you cannot delete the SoftwareDistribution or Catroot2 folder, start Windows in Safe Mode and then delete it. 

1. Press Windows logo key on the keyboard, type msconfig -> click System Configuration -> click Boot -> check Safe boot -> select Minimal -> click OK -> click Restart 

2. After Windows boots up, from Start menu -> type cmd -> right-click Command Prompt in the search results and select Run as administrator.  (Select Yes or Continue, when prompted)

3. In the Administrator: Command Prompt window, type the following commands and then press Enter key after each one:
net stop bits
net stop wuauserv
net stop cryptSvc
net stop msiserver

rd C:\Windows\SoftwareDistribution /q /s

rd C:\Windows\System32\catroot2 /q /s

4. Return "Normal startup", please press Windows logo key on the keyboard, type msconfig -> click System Configuration -> click General -> select Normal startup -> click OK -> click Restart 


Step 5. After you delete SoftwareDistribution folder, go back to the Administrator: Command Prompt window, type the following commands and then press Enter key after each one:

net start bits
net start wuauserv
net start cryptSvc
net start msiserver

SC config wuauserv start= auto 

SC config bits start= auto 

SC config cryptsvc start= auto 
SC config trustedinstaller start= auto


Step 7. Restart your computer and try to update again.


Method 4: Perform an in-place upgrade

By performing an in-place upgrade, you will clean up the system which may help resolve some troubles with the system. In the meanwhile, your applications, user settings and user data will be untouched. However, we strongly recommend you to backup all data on your computer.

Please refer this link: 

https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install-winpc/how-to-perform-an-in-place-upgrade-with-windows-10/7f0b236e-3c6c-4913-9691-c4baa2a6190a

Method 5: Perform a clean installation of Windows 10

A clean install will delete all of your saved data and installed apps. Make sure to back up your data before doing a clean install. You will need to recreate your user accounts and reinstall your apps. 

Please refer to the link:

https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/how-to-clean-install-windows-10-on-a-pc-step-by/854fd140-385f-452c-ad52-548f2acb0d0a


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Thank you for your instruction, Joe!

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Last updated October 14, 2020 Views 4,124 Applies to: