F6 mute button light not working after latest Windows update

Hi, I have a HP laptop and the F6 mute button light is no longer working after the latest Windows 10 update. (its just the light, the mute function still works) Hp have no idea how to fix it. I have the latest audio driver. Does anyone have any ideas? Thanks
What is the exact make and model?

Open Start, type: system information
Hit Enter
Click System summary
Look in the right pane

Copy the system sku info into reply here.

See example: https://imgur.com/qzektpA

Which version of Windows 10 is currently installed? See how to verify:

https://answers.microsoft.com/en-us/windows/wik...

Which version and edition Windows did you originally upgrade from or was installed prior to your current version:

Windows 10 - 1703, 1607, 1511, 1507 (build 10240)

First, run the Playing audio troubleshoot - open Start > Settings > Update & security > Troubleshoot
Scroll down, select Playing audio
Click Run the troubleshooter

When complete, restart your computer then check if audio is working again.

Press Windows key + X
Click Device Manager
Expand Sound, video and game controllers

Right click your audio adapter
Click Properties
Click the Driver tab

Is there an option rollback?
If so, click it.

Check it starts working again.

Also:

Restart your computer a few times to see if it helps.

Open Start > Settings > Update & security > Troubleshoot
Scroll down
Click Keyboards
Click Run the Troubleshooter

When complete, restart to see if the problem is resolved.

Try connecting the keyboard to a different USB port if its a USB wired keyboard.

Press Windows key + X
Click Device Manager
Expand Keyboards
Right click keyboard
Click Uninstall

Exit Device Manager then restart

Reset your BIOS defaults:

https://www.groovypost.com/howto/reset-pc-bios-...

Try the keyboard with another computer to see if it works.

Check for the latest driver updates for your computer.
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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THANKS MUCH.

After following your suggestion and 

RESTARTING my computer, IT WORKS.

Guess I might have to keep this procedure

w/me, in case of future MS updates and such.

THANKS,

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System SKU 1VH15EA#ABU

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  1. Open Device Manager
  2. Expand Sound, video and game controllers
  3. Right-click and uninstall your computer's existing audio driver
  4. Download/install realtek audio driver from here:

          https://support.hp.com

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it worked fine but my B&O icon from taskbar went missing

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Last updated January 25, 2021 Views 22,225 Applies to: