Error 0x80090016

Hi. Recently did a windows10 update on my Asus laptop. The update didnt work correctly. When i start up the computer it prompts for my pin or password ehich i put in then get the error message. Any ideas to fix. Most solutions require you to access your control panel but i cant get past the pin signin page.

***Post moved by the moderator to the appropriate forum category.***

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Hi Natasha,

The error 0x80090016 is possibly due to your system being damaged or from certificate error to hard disk corruptions. To isolate your issue, we'd like to gather more information:

  • What is the exact error message you receive?
  • What troubleshooting steps have you done so far?

We're looking forward to your response.

3 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi. Recently did a windows10 update on my Asus laptop. The update didnt work correctly. When i start up the computer it prompts for my pin or password ehich i put in then get the error message. Any ideas to fix. Most solutions require you to access your control panel but i cant get past the pin signin page.

***Post moved by the moderator to the appropriate forum category.***

Two users on my computer. 

After windows 10 update today, one gets an error code 0x80090016 and can not use the computer and the other user does not get a code and all is working fine. 

what went wrong? 

how do I fix it? 

1 person was helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi Karen,

There could have been some files or data that got affected with the update, reason for the error code 0x80090016 to show up. However, let us isolate your concern by providing us these information:

  • Did you encounter the error after logging in to your computer?
  • Are you referring to Microsoft or Local account?
  • Can you provide us the details about the update?
  • Were there any changes made on the computer aside from the update?
  • What have you tried to resolve your concern?

We're looking forward to your response.

2 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I signed in with the user profile that works, I used the virtual agent and ran the fix it test and then rebooted the computer a couple times. 

I use four numbers to sign in typically and since it doesn't work,  I tried signing in with another option and used my outlook account and password, that got me signed in.

Then I ran the same fix errors test with the virtual agent and rebooted again but still can not sign in with my numeral passcode. . . and get the same error. 0x80090016

Updating windows also changed my desktop. Folders disappeared and the files in the folder loaded on the desktop making a mess of anything I organized. 

I was not doing anything else this all happed after the update. 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi Natasha,

The error 0x80090016 is possibly due to your system being damaged or from certificate error to hard disk corruptions. To isolate your issue, we'd like to gather more information:

  • What is the exact error message you receive?
  • What troubleshooting steps have you done so far?

We're looking forward to your response.

I have the same problem. This happend right after a Windows update.

Has Windows ruined my computer?

If so what do I do?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi,


We would like to know more about your concern. Kindly verify if there is any other account set up on your device aside from your main account. If so, are you getting the same error message with the other account?

Meanwhile, we suggest that you try to log in while in Safe mode. Safe mode starts Windows in a limited state, where only the bare essentials are started. Check if you will encounter the same issue while in Safe mode. For instructions, you may refer to this article. You can choose whether to boot your computer from Settings or from the sign-in screen.

Should you need further assistance, feel free to get back to us.

2 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

The computer is not working. When I type the code it comes with the error message. I am sure that the automatic update for Windows 10 has ruined my computer. I do not know what to do. I can not start it in safe mode. 

3 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Since the issue happened after installing an update, you can consider performing a System Restore in WinRE.

The System Restore takes your PC back to an earlier point in time, called a system restore point. The Windows Recovery Environment (WinRE) is a recovery environment that can repair common causes of unbootable operating systems. Download the Media Creation tool from this link and use the tool to create an installation media.

Once you're done creating an installation media, follow the steps below to perform a System Restore in WinRE:

  1. Insert the Media Creation Tool, and then restart your device.
  2. Press any key to proceed when prompted.

  3. You will be prompted to a Language Selection window. Click Next.
  4. On the Install now window, click Repair your computer.

  5. Choose Troubleshoot.

  6. Select Advanced Options.

  7. Choose System Restore.

  8. Follow the on-screen instructions to restore your system files to a date prior to the update.

Please be advised that programs and application installed after the system restore point will be removed.

If you have any questions or things you'd like to clarify, feel free to ask.


Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi Natasha,

The error 0x80090016 is possibly due to your system being damaged or from certificate error to hard disk corruptions. To isolate your issue, we'd like to gather more information:

  • What is the exact error message you receive?
  • What troubleshooting steps have you done so far?

We're looking forward to your response.

Ibtry to type in my code and then says that something went wrong (0x80090016) i cant even get passed sign in page... Tryed f8 and f11 and nothing..

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi Daniel,


It seems that you have responded to Rose's reply last July 20, 2017. Have you tried the other troubleshooting steps found in this thread? Specifically Monica's?

If not, you may try following them and see if one of which can resolve the issue you're having.

We'll be waiting for your response.


Regards.

3 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

 
 

Question Info


Last updated August 13, 2020 Views 32,939 Applies to: