DVD Player Crashing since Windows 10 Update

Faulting application name: DvdPlayer.ui.exe, version: 1.6.1329.0, time stamp: 0x56141aee
Faulting module name: CompPkgSup.DLL, version: 10.0.14393.953, time stamp: 0x58ba5c12
Exception code: 0xc0000005
Fault offset: 0x000000000000349d
Faulting process id: 0xe74
Faulting application start time: 0x01d2a020f83eee5a
Faulting application path: C:\Program Files\WindowsApps\Microsoft.WindowsDVDPlayer_3.6.13291.0_x64__8wekyb3d8bbwe\DvdPlayer.ui.exe
Faulting module path: C:\WINDOWS\SYSTEM32\CompPkgSup.DLL
Report Id: bca55bec-a741-4223-b7f7-2d18d09fe847
Faulting package full name: Microsoft.WindowsDVDPlayer_3.6.13291.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: Microsoft.WindowsDVDPlayer

What is the solution?

Can I roll back to Windows 7?


Hi Dexter,

It seems like there's a compatibility issue with the drivers installed on your PC. We recommend that you check the article below as a guide on how to update drivers in Windows 10.

Update drivers in Windows 10.

We're keeping an eye to your reply regarding this issue.

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also getting this error:

Service registration is missing or corrupt

Others seem to be having the same problem since the last Windows 10 Update.

Also when my computer restarts, the disk space pegs at 100% for 5-10 minutes then resumes at ~6%

Windows Search is disabled.

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We're already working on this issue. We recommend that you run the System File Checker and Deployment Image Servicing and Management (DISM) tool to repair missing or corrupted system files in Windows 10. Kindly check the articles below as your guide:

Use the System File Checker tool to repair missing or corrupted system files.

Fix Windows Update errors by using the DISM or System Update Readiness tool.

Let us know whenever you need further assistance.

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DVD player still crashing

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Hi,

Update KB4015438 has just been released that resolves this issue. To get it right of way click on Check for updates in settings.

-Richard

1 person found this reply helpful

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Looks like KB4015438 fixed this issue for me. DVD player was crashing upon reading any DVD prior to patching. Now it seems to be working, at least for one DVD. Thanks

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Thanks for the feedback David, this update was released to address two issues from the previous update, this was one of them, as per MS:

"Addressed a known issue with KB4013429 that caused Windows DVD Player (and 3rd party apps that use Microsoft MPEG-2 handling libraries) to crash."

_Richard

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Question Info

Last updated December 20, 2018 Views 564 Applies to: