• Cumulative Update for Windows 10 for x64-based Systems (KB3081444) - Error 0x80073712

Cannot install an update on Windows 10. Did not make any changes on the computer.

Method 1: Doesn't help. It says it fixed problems, but the update still doesn't work

I would suggest you to follow these steps and try to run the Windows Update troubleshooter:

  1. Press Windows key + X on the keyboard.
  2. Click on Control panel.
  3. Type “Troubleshooting” without quotes in the Control panel search box.
  4. Click on Troubleshooting and click on View all.
  5. Click on Windows update troubleshooter and follow the on-screen instructions.

Method 2 Error 14098. The component store has been corrupted. Doing the same in a safe mode didn't help.

I would suggest you to use these commands to repair Windows:

  1. Open an Administrator CMD window.  If you can’t find a way, use these steps:
  2. Press CTRL+Shift+ESC to open Task Manager.
  3. Click File > Run New Task
  4. Make sure you have a check mark beside “Create this task with administrative privileges”
  5. Type CMD
  6. Type the following commands at the CMD prompt:
    dism /online /cleanup-image /restorehealth
    sfc /scannnow

I see a lot of similar complaints from other users. Please advise.

 

Question Info


Last updated April 17, 2018 Views 5,648 Applies to:

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Hi Henesy,

Thank you for being part of Windows 10.

If you receive Windows Update error 0x80073712 or 80073712, it means that a file needed by Windows Update is damaged or missing.

Place the computer in clean boot and check if it helps.

To help troubleshoot error messages and other issues, you can start Windows 10 by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.

 

How to perform a clean boot in Windows

 

Note: Check the title “How to reset the computer to start as usual after clean boot troubleshooting” for reverting to normal mode.

Note: This also applies to Windows 10

Do get back to us for any issues pertaining to Windows in the future. We will be happy to help.

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Hi Jessen!

Clean boot didn't help. Same errors for all the above and even more methods. The only thing which helps a little bit is Troubleshooting the Windows Update. It only helps for 1 time (in both states - Clean or Regular boot) because after that the update can go up to 5% and then it throws me an error. Without troubleshooting it gives an error straight away. Once I troubleshoot the update again - it can go one more time up to 5%.

Also attaching DISM logs

https://dl.dropboxusercontent.com/u/14260869/dism.log

Please advise

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 Hi Henesy 

I am having exactly the same issue as you are!

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You should follow below procedure to eliminate the problem:

Stop Windows Update service in Services.msc console

Delete the contents of "Windows\SoftwareDistribution\Download" folder

Delete the contents of "Windows\Temp" folder

Restart your computer

Visit Windows Update.

If you are not comfortable deleting the contents of above folders, you can make a copy of them before deleting.

Hope this helps.

*** End of Post ***

You can't live a positive life with a negative mind.

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Hi suatcini,

Thanks for trying to help. I followed your suggested procedure and KB3081444 still fails Error 8007312.

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That didn't help me either!

I am surprised of how many people are experiencing the same thing. Just google the error and here you go. I wonder if Microsoft ever notices it. If not I should consider going back to Windows 8.

Or Mac...?

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May I add checking your hard disk for damaged/bad sectors ?

For this open up a Command Prompt with admin privileges and type in

CHKDSK /R /F

If Windows tells you the check will happen the next time to start your computer, do it now.

After checking is complete, rename \Windows\SoftwareDistribution\Download folder to \Windows\SoftwareDistribution\Download.old and create another folder named Download. If renaming is not permitted, stop Windows Update service again before renaming.

Now you should visit Windows Update again.

Hope this helps.

*** End of Post ***

You can't live a positive life with a negative mind.

Did this solve your problem?

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May I add checking your hard disk for damaged/bad sectors ?

For this open up a Command Prompt with admin privileges and type in

CHKDSK /R /F

If Windows tells you the check will happen the next time to start your computer, do it now.

After checking is complete, rename \Windows\SoftwareDistribution\Download folder to \Windows\SoftwareDistribution\Download.old and create another folder named Download. If renaming is not permitted, stop Windows Update service again before renaming.

Now you should visit Windows Update again.

Hope this helps.

Still stops at 5% and gives the same error:

• Cumulative Update for Windows 10 for x64-based Systems (KB3081444) - Error 0x80073712

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I had exactly same problem (go troubleshooting, then 5% etc), and I could solve it so far.

1. Go to Microsoft Update Catalog (Edge says to open with IE, so go with it)

http://catalog.update.microsoft.com/

2. Install Microsoft Update Catalog

3. Search the older Cumulative Update for Windows 10 for x64-based Systems, for example I chose KB3081438. Put "KB3081438" and search.

4. Download "Cumulative Update for Windows 10 for x64-based Systems (KBxxxxxxx).

5. Install it with double click. The result may be fail (in my case), but it's OK.

6. Then go to Windows Update and Retry.

In my case it did work.

Did this solve your problem?

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I had exactly same problem (go troubleshooting, then 5% etc), and I could solve it so far.

1. Go to Microsoft Update Catalog (Edge says to open with IE, so go with it)

http://catalog.update.microsoft.com/

2. Install Microsoft Update Catalog

3. Search the older Cumulative Update for Windows 10 for x64-based Systems, for example I chose KB3081438. Put "KB3081438" and search.

4. Download "Cumulative Update for Windows 10 for x64-based Systems (KBxxxxxxx).

5. Install it with double click. The result may be fail (in my case), but it's OK.

6. Then go to Windows Update and Retry.

In my case it did work.

The one you advising to install was already installed. And the neede one couldn't be installed. Windows Update still doesn't work after that

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