Choose keyboard layout after KB3194496 update.

So I have a friend who just finished installing the KB3194496 cumulative update for windows 10 a few hours ago. Window's did it's typical "Installing X%" and rebooted, but when it rebooted it was trying to do an automatic system repair. It then cuts immediately to a blue screen telling him to choose a keyboard layout, but he can't use the mouse and the keyboard buttons don't respond.
We've tried checking to see if it had anything to do with the BIOS, we've tried doing a hard boot, we've tried using HP's recovery utility but it thinks he is still using Windows 7, and nothing has worked.
Answer
Answer

We will now try to repair your Windows 10 using the Media Creation Tool.

Kindly refer to the link below for the steps on how to download and use it:

Download Media Creation Tool for Windows 10

Let us know what happens.

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Answer
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Hello Kaldr,

We can try to boot the computer in Safe Mode and run System File Checker to check for possible errors. To boot in Safe Mode:

Boot Windows 10 in Safe Mode

If you are in Safe Mode, Run System File Checker.

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. This article describes how to run the System File Checker tool (SFC.exe) to scan your system files and to repair missing or corrupted system files. If a Windows Resource Protection (WRP) file is missing or is corrupted, Windows may not behave as expected.

System File Checker

Let us know what happens.

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Last updated September 15, 2018 Views 717 Applies to: