Forum Article

BSOD Finding and fixing them

Technical Level : Basic

Summary
This is a general procedure on how to find and upload the files we need in order for us to help you repair your computer.
Details

When your computer crashes with a Blue Screen Of Death (or BSOD) the events leading up to the crash are held in memory until you restart your computer, when they are written to a file (called a DMP file).  This file is critical in our diagnosis!!!


How to find and upload the files to us for analysis.

There are 3 files that will help us find out what caused the crash.  The DMP file, the output of MSinfo, and your computer specifications.  IF you cannot boot in normal mode try safe mode.  If you still cannot boot let us know

If your computer cannot boot normally you may be able to get the files by booting into safe mode (often F8). In win 10 you may have to try this method

You can get into safe mode on a non booting computer by starting the boot and holding down the power button for 5 seconds to stop the boot and turn off the computer.  Do this two times and on the third attempt you will be given advanced options including safe mode

The sequence to get to the boot options that way (interrupting the boot twice), Advanced options > Troubleshoot > Advanced options > Start-up Settings, adjust settings, click restart

If you are overclocking (pushing the components beyond their design) you should revert to default at least until the crashing is solved. If you dont know what it is you probably are not overclocking.

The procedure for finding and uploading the DMP files:

Navigate to C:\Windows\Minidump and drag the contents to your desktop. If the minidump folder is not there or empty there may be a larger DMP file located at C:\WINDOWS called MEMORY.DMP which we can also use.  If you have minidumps use them FIRST, andonly upload the full dump file (MEMORY.DMP) if there are no minidumps.  It is faster for you to upload and faster for us to download

Zip up the files using the built in compression on win 8 or winzip/winrar on other operating systems. We prefer the 3 most recent DMP files but if you have less we can still look at them.  We can not use DMPS more than 30 days old as the current issue may be different and we do not need more than 3

Upload them to a file sharing service like OneDrive or any other file sharing service and put a link to them in your reply.


Link for how to upload the DMP file is here

The procedure for running MSinfo32

Go to start>run>MSinfo32>enter (this varies by OS)

Go to "file" "save" and upload the saved file with the DMPS


System specifications are also useful so include them if possible.  You can use an application like Speccy, AIDA64, etc.


Troubleshooting

If there is no "minidump" folder, or if the folder is empty make sure "minidumps" are enabled.


To ensure minidumps are enabled:
Go to Start, in the Search Box type: sysdm.cpl, press Enter.
(In win 8 you can use the windows key "win" + "s")

Under the Advanced tab, click on the Startup and Recovery Settings button.

Ensure that Automatically restart is unchecked.

Under the Write Debugging Information header select Small memory dump (256 kB) in the drop down box (the 256kb varies).  If you are on win 10 use "automatic memory dmp"

Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.

OK your way out.

Reboot if changes have been made.

If minidumps are still not being created check these reasons as to why that may be happening

For dumps to be produced The following should be correct

Page file must be on the same drive as your operating system

Page file base allocation size must be greater than installed physical RAM

Windows Error Reporting (WER) system service should be set to MANUAL

Set page file to system managed on the OS drive

Set system crash/recovery options to "kernel memory dump"

User account control must be running.

Sometimes SSD drives with older firmware do not create DMPS (update firmware)

Cleaner applications like Ccleaner delete DMP files so dont run them until you are fixed.

Bad Physical RAM may prevent the data from being saved and written to a file on reboot.  If you suspect bad RAM run Memtest from this wiki

Full memory dumps can also be deleted (in win 7) if your HD space is under 25 gigs but if you configured your system as the above suggests you should not be generating full dumps.


If you receive the message "Access is denied" or "file not found" when dealing with the DMP files you will need to take ownership of them

Follow these links.

http://www.thewindowsclub.com/take-ownership-windows-8

http://windows.mercenie.com/windows-8/how-to-take-ownership-permission-of-a-file-or-folder-in-windows-8/

If you still are having a problem create a folder on your desktop>copy the files into it>compress the folder (ZIP)> upload it to your Onedrive and put a link to it in your next post.  DO NOT LEAVE THEM BELOW THIS WIKI!!!

If you have any questions about uploading visit.....Link for how to upload the DMP file is here

If you continue to crash you need to upload the new DMP files as they are different


‘If you have a question about this topic, Ask the community’. 

If this wiki has proved helpful please click me too at the bottom of the wiki.

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Co-Authored JMH3143/ ZigZag3143



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Reply In reply to deleted message


There will be no responses here.  It is solely for comments on the wiki not for problems.  They need to be posted in the correct forum.

Please don't post (or use) Blue screen view, or who crashed, as they are wrong as often as they are right

Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

Reply In reply to deleted message

Hello RahulKumarJAS

     As the Wiki Authors have both stated repeatedly above, this Wiki article is not the correct place for requesting help.  Might I suggest reposting on the page Ask a Question-Performance and Maintenance, or perhaps on the page Ask a Question-Repair and Recovery? (You'll note that Windows 7 is selected as the Windows Version on the linked pages; please select the operating system appropriate to your computer if you're not using Windows 7).  You'll find you'll get a response in one of those forum categories, I'm sure.

      I also believe how a question is asked can affect the response one receives; to this end I find that the

Wiki article by the same author of this article, "Effective questions get help faster!!", and the Microsoft Knowledge Base KB555375 article "Suggestions for asking a question on help forums" are both helpful.

More information is available in this portion of the Microsoft Community FAQ page:

Asking a Question or Starting a Discussion.

    

Please do not place help requests  here.  You need to start your own thread and your issue will be addressed there.

Help requests HERE will be deleted.

Cat herder
Windows Insider MVP
MVP-Windows and Devices for IT
http://www.zigzag3143.com/

Hi...not sure I'm sending this to the right place to see if I need to fix something on my PC with Windows 10.

I received the BSOD that said "stopcode".  This just happened twice this morning.  I have created a file with the minidump from the system and loaded it to the OneDrive.  Can you help me?

Thanks, Karen Moss.


Hi, 

I'm receiving the BSOD several times when running my application builded in Delphi XE2.

It happens only in windows 10. I  have created a file and sharing the link above.

Sorry my poor english.

https://drive.google.com/open?id=10bUgwO8siHF-i05T2tJ5RPpFx9PD17rR

Could anybody help us please??

Thanks in advance.

Vinicius Borges


HERE IS THE LINK TO MY DMP FILE.

PLEASE HELP

TY 

JEFF

https://1drv.ms/u/s!AsnknE7VMLEPtTcTye8Q-q0dUBLd


Hi,

I am facing blue dump issue. I am attached snapshot of Minidump file.

Please help to find out and also share the link to use Debug diagnostic tool V1.2

Manujeet Kumar


Thanks ZigZag3143 for the detailed instructions regarding the BSOD. Everything was very clear except who exactly to share the mini dumps with.  I am starting this thread so you can look at the minidumps I am sharing with the gmail related to your id. Please, let me know if I should be doing this differently. I really need help with this daily crashes. 

Thanks for the wiki!


Here is the link to the mini dumps:

https://drive.google.com/file/d/1bcCDTZvi6rR4KDjEly68MaMTTBgU4fru/view?usp=sharing


do not use VERIFIER on win10 without a full backup.  it has killed two of our machines.

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Forum Article Info

Views: 567,069 Last updated: April 22, 2018 Applies to: