BSOD errors Windows 10 BAD_POOL_HEADER

I am facing BSOD many times, please someone help.I am uploading crash report from Bluescreen viewer.

Image link 

http://https://onedrive.live.com/redir?resid=CB8468AC60C8F7BD!9915&authkey=!AAFpYQ3Xqcf_Rwg&v=3&ithint=photo%2cpng

 

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Last updated April 3, 2019 Views 228,368 Applies to:

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Hi,

Thank you for your interest in Windows 10.

I suggest you to follow the methods below and check if it helps:

Method 1

Disconnect all the external devices (printers, scanner, USB (universal serial bus) drives, etc...) Except mouse and the keyboard and then boot up.

If this corrects the issue then add the devices back one at a time until you discover the piece of hardware causing the issue. Then install the updated driver software for that device.

Method 2: Perform Hardware Clean Boot

In the device manager Expand display adapter and right click on the display adapter and try to disable and try to boot to the desktop.

Note: Devices that can be disabled for doing a Hardware clean boot are:

  1. Display Adapters.

  2. Sound, video and game controllers.

  3. Network Adapters.

  4. USB Devices and controller (Please don’t disable this if you are using USB keyboard or Mouse or Wireless Keyboard or mouse).

  5. DVD/CD-ROM drives.

  6. Modems

  7. Ports

Method 3: Safe Mode

I suggest you to boot the computer to Safe Mode and check if the issue occurs or not. In Safe Mode computer starts with minimal set of drivers and files.

Refer the article to boot to Safe Mode:

Windows Startup Settings (including safe mode)

http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode

If the issue do not occur in Safe Mode perform a clean boot and check.

Method 4: Clean boot

Putting your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.

How to perform a clean boot in Windows
http://support.microsoft.com/kb/929135/en-us

Note: After clean boot troubleshooting steps, refer to the section "How to reset the computer to start as usual after troubleshooting with clean boot" in the provided link to return your computer to Normal startup mode.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

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I am using Dell 14R laptop, upgraded from windows 7 home premium to Windows 10 64bit

I had done a hard reset and installed all software again from start.

Every thing was nice but one day my laptop showed BSOD with BAD_POOL_HEADER error.

I think it is related with my usb DATA card.

Now when start laptop either one of the two happens.

1. Blue screen boot menu (where I can select any other OS if I installed).It looks really nice and I think this is introduced in win 10.I have never seen this type of menu in windows 7)

If this happens and when I select to boot in windows 10, it just boot within 10 sec.

Now when I connect my usb DATA card , it shows a new drive in "This PC", and then I can install software for my DATA card.

Actually the software is already installed in laptop but it shows I have to install it again everytime I reboot my Laptop.I think some driver related issue.

Now when I uninstall the software of DATAcard (so that I can install it again), in the half way of uninstallation process , my laptop shows BSOD with BAD_POOL_HEADER error. 

This whole thing (which start from Blue screen boot menu to BSOD with BAD_POOL_HEADER error)

happened more than 3 times and I think it will continue till it resolved.

Note:- In win 7 , data card works fine, this problem starts in win 10

2. Black screen boot menu (where  I can select any other OS if I installed).If this happens then it takes nearly 1-2 min to boot and does not show BSOD.I do not need to install or uninstall the software of DATA card. I just connect data card and is  automatically installs drivers everytime I connect. 

I really like windows 10 and dont want to go back to win 7. Please help :) 

Also If you know, please tell me how can I install drivers of my Data card permanently in windows 10.

(Everytime I  connect data card to same  usb port)

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Hi,

It may help to look at the minidump files from the blue screen crashes.

Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via a public folder on OneDrive or similar site?

Here's a couple of links on using OneDrive (SkyDrive):

http://windows.microsoft.com/en-ca/skydrive/add-photos-files-faq

http://windows.microsoft.com/en-ca/onedrive/share-file-folder

If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop

Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time

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Here are minidumps  in zip file

http://1drv.ms/1OZqidb

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One of the errors (DRIVER_POWER_STATE_FAILURE (9f)) showed a possible involvement of GlassWire driver gwdrv.sys.

Can you uninstall, at least temporarily, GlassWire and see if the errors resolve.

If the errors continue uninstall Todo Backup as the eubakup.sys appeared also to be involved in the crash.

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I uninstalled both programs , but the problem remains same.

Also I tried some more things

1. Disconnected USB data card before I uninstall the Data card software , but still shows BSOD

2. Disconnected any other things to USB like Laptop external fan plug , Logitech Keyboard and Mouse bluetooth adapter before uninstall , Still showed BSOD

Though one time uninstallation was succesful with No BSOD just after I uninstalled both programs , but after next shutdown, problem appears again.

New minidump http://1drv.ms/1L21CmF

Also I have an idea

If we do something so that my Drivers of my Data card installs automatically in  windows 10 whenever I connect, then we can actually bypass this BSOD problem , because whenever I  uninstall the DATA card software (to install it again) this BSOD occur.

In windows 7 , drivers used to install automatically.

In windows 8, during installation I have to go to Device Manager and then I  install the Drivers manually by clicking on various Yellow triangle in MODEM and UNIVERSAL SERIAL BUS CONTROLLER.

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Can you get the Hardware Id of the data card:

In the Device Manager right-click the device > Properties > Details, then choose "Hardware Ids" from the drop-down menu under "Property".

What is listed under "Value"?

Also, can you provide the following file via OneDrive which should contain more information on the crash:

C:\Windows\MEMORY.DMP

The memory.dmp file will be quite large so you could zip and compress the file with a third party application such as 7-Zip.

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In MODEM
Hardware ids
USB\VID_15EB&PID_1231&REV_0000&MI_00
USB\VID_15EB&PID_1231&MI_00

In Ports (COM & LPT)
--->UE100 AT Port (COM7)
Hardware ids
USB\VID_15EB&PID_1231&MI_04

--->UE100 Voice Port (COM8)
Hardware ids
USB\VID_15EB&PID_1231&MI_05

In Universal Serial Bus controllers
---> UE100 USB ETS
Hardware ids
USB\VID_15EB&PID_1231&REV_0000&MI_01
USB\VID_15EB&PID_1231&MI_01

Memory.dump http://1drv.ms/1DDeM6Z

Data Card Manual - http://1drv.ms/1DDeSLR

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The only thing helpful to me is to Disable Fast Startup

Goto:-Power Option->Choose what Power Button do->Shutdown Settings->Untick Fast Startup

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If you have not had any blue screen errors since disabling "Fast Startup" that may indicate an incompatibility with Windows 10 that may be fixed in the future.

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